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ROLLKALL - ROLLKALL PLATFORMA CONTRACT AWARD SHEET INSTRCUTIONAL GUIDE TO ASSIST YOU WITH THE INFORMATION CONTACINED HEREIN IS AVAILABLE IN THE PURCHASING SECTION OF OUR WEBPAGE AT: www.hialeahfl.gov CITY OF HIALEAH CONTRACT AWARD PURCHASING DEPARTMENT CITY OF HIALEAH CONTRACT: PCA OD-370-22 RFP EXTRA DUTY POLICE OFFICER DETAILS, SCHEDULING SERVICES & RELATED ITEMS DESCRIPTION: ROLLKALL PLATFORM CONTRACT PERIOD: 5/23/2023 – 09/13/2027 SECTION #1 – VENDOR AWARD Name: ROLLKALL Name: Contact: CHRIS WHITE Contact: Phone: Phone: Fax: Fax: E-mail: E-mail: Name: Name: Contact: Contact: Phone: Phone: Fax: Fax: E-mail: E-mail: SECTION #2 – AWARD/BACKGROUND INFORMATION/APPLICABLE ORDINANCES/NOTES CITY COUNCIL APPROVED ON: 05/23/2022, ITEM V AMENDED AMOUNT: RESOLUTION NO: INSURANCE REQUIREMENTS: ANNUAL CONTRACT AMOUNT: PERFORMANCE BOND: APPLICABLE ORDINANCES: Notes: SECTION #3 – REQUESTING DEPARTMENT CITY OF HIALEAH, DEPARTMENT OF POLICE Contract Administrator: CHIEF GEORGE FUENTE Phone: 305-687-2553 SECTION #4 – PROCURING AGENCY CITY OF HIALEAH, DEPARTMENT OF POLICE Contract Administrator: CHIEF GEORGE FUENTE Phone: 305-687-2553 Prepared by: MARILIN GUTIERREZ ITEM#_\/ __ MAY 2 3 2023 C COUNCIL AGENDA ITEM REQUEST FORM"'iJ11.c-~· ~. .. ., ... This form, letter from the department head addressed to the Mayor and City Council, as well as supporting documents are due the Monday of the week prior to the City Council Meeting. Date o f Request: May 15 2023 Requesting City Department : Police Department Requested Council Meeting Date: May 30, 2023 Action Requested from the D Issue a purchase order City Council: D Increase a purchase order D Awa r d a bid 0 Bi d No. D Reject a bid 0 Bid No . D Special Events Permit D Street Closure ~ Other: Reguesting a(:rnroval to utilize a (2rogram to (2rocess (2ayments for extra duty assignments for law enforcement officers. Scope of service(s) or Rollkall Platform product(s): Vendor : RollKall Expenditure Amount: $0 Funding Source (i .e., account No expend iture will be required funding the expenditure): Purchase Process : D Competitive Bidding D An exception to competitive bidding applies: D Professional services in the nature of consultants, Accountants, and attorneys D Sole source provider D Emergency based on object facts D Credit facilities 0 Competitive bidding is not required because the City is utilizing a bid that has been awarded or under contract by state, county or other governmental agencies. 0 Title of state, county or other governmental Agencies contract: PCA OD -370-22 RFP Extra Duty Police Officer Details, Scheduling Services & Related Items D Piggy-back contract expiration date: 9/13/2027 D Waive Competitive Bidding D Reason(s) it is not advantageous to the City to utilize competitive bidding : Signatures: Departm?n't DocuSign Envelope ID: 09AB280F-ABFC-4132-B667-40863FB4EBC9 AGREEMENT FOR EXTRA-DUTY POLICE OFFICER SCHEDULING SOFTWARE BY AND BETWEEN THE CITY OF HIALEAH, FLORIDA AND ROLLKALL TECHNOLOGIES, LLC Thif Professional Services Agreement ("Agreement") dated the ___ day of 51212023 9 =,02cm h~T and between City of Hialeah, a Florida municipality ("CITY"), and RollKall Technologies, LLC, a Texas limited liability company, registered to do business in Florida, whose principal business address is 600 E. Las Colinas Blvd., Ste . 900; Irving, TX 75039 ("VENDOR") Qointly the "PAR TIES"). WHEREAS, VENDOR provides technology designed to schedule and manage off-duty or extra-duty assignments for law enforcement officers; and WHEREAS, the City allows its police officers the opportunity to work off-duty assignments, subject to the Department's policies; and WHEREAS, VENDOR represents that it has the background, experience, and capabilities to competently provide the services required by CITY; and WHEREAS, VENDOR was awarded a contract by the City of O'Donnell, Texas as the Awarding Agency and member of the Purchasing Cooperative of America (PCA), dated September 14, 2022, ("PCA Agreement") in response to a Request for Proposal no. OD-370-22 for services substantially similar to those required by the City; WHEREAS, the CITY has elected to purchase off the PCA Agreement subject to the provisions of this Agreement to address local needs and requirements; NOW THEREFORE, for an in consideration the mutual promises set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency of which are hereby expressly acknowledged, the Parties agree to the following terms and conditions: 1. Incorporation by reference; conflicts. The following documents comprise the PCA Agreement and are incorporated in their entirety by reference into this Agreement: a. Contract Terms and Conditions (Section 3 of the PCA RFP); and b. PCA RFP No. OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items, and any amendments; and c. Vendor's Exceptions to PCA RFP comprised of 7 pages in Vendor's Response to PCA RFP; and d. Vendor 's Pricing in Response to PCA RFP dated August 9, 2022; and e. Vendor's Response to PCA RFP dated August 9, 2022. The provisions of this Agreement shall govern over any conflict or inconsistency with the terms or conditions of the PCA Agreement. Any conflict between the documents listed as comprising the PCA Agreement shall be resolved by giving priority to the terms and conditions of the document listed first. DocuSign Envelope ID : 09AB280F-ABFC-4132-8667-40863FB4EBC9 2. Wherever the PCA Agreement refers to PCA Member, this reference shall be amended to read the City of Hialeah, Florida. Whenever the PCA Agreement refers to Supplemental Contract, this reference shall be interpreted to mean this Agreement. Whenever the PCA Agreement refers to the laws of the State of Texas, this reference shall be amended to refer to the corresponding laws of the State of Florida governing the same subject matter to the extent such law exists. If none exists, then the reference to Texas law shall be deleted in its entirety and have no effect on the interpretation or application of this Agreement. 3. Section 3 -Contract Terms and Conditions of the PCA RFP are amended as follows: A. Paragraph 8 Term of Contract; Renewal of Contract is hereby amended to provide for an initial term beginning on the effective date of this Agreement and ending on September 13, 2023. The effective date of this Agreement shall be the date the last of the Parties to this Agreement signs. The City shall sign last. Any renewal of this Agreement shall be at the discretion of the City, subject to the required notice to Vendor. The remaining provisions of Paragraph 8 shall remain the same, valid and in effect. B. Paragraph 9 Awarded Contractor Assignment of Contract to Others is hereby amended to provide the following : Vendor is fully responsible for satisfactory completion of the work by all of Vendor's subcontractors. Subcontracting will not relieve the Vendor of its duties under this Agreement. If any subcontractor fails to perform the part of the work undertaken by it in a satisfactory manner to the City, Vendor shall immediately upon notice from City terminate such subcontractor. Vendor shall have no claim for damages, for compensation in excess of the Compensation agreed to in the respective SOW, or for delay or extension of completions dates within the performance schedule as a result of any such termination. This Agreement is intended for the benefit of the parties hereto and their respective successors and permitted assigns, and is not for the benefit of, nor may any provision hereof be enforced by, any other Person, an is not intended to create any third-party beneficiary rights. C. Paragraph 13 Governing Law and Exclusive Venue is hereby amended to provide the laws of the State of Florida as governing this Agreement without regard to Florida's provisions on conflicts of laws and exclusive jurisdiction and venue shall lie in the state and federal courts located in and for Miami-Dade County, Florida. The remaining provisions of Paragraph 13 shall remain the same, valid and in effect. D. Paragraph 15 Non-Appropriation "Funding Out" Clause is hereby amended to provide that this Agreement may be cancelled, without penalty to the City, if the city council does not appropriate sufficient funds to pay for Vendor's services for any services contracted beyond the current term's fiscal year. Vendor shall be paid for services rendered up to the end of the current term's fiscal year. The remaining provisions of Paragraph 15 shall remain the same, valid and in effect. 2 DocuSign Envelope ID: 09AB280F-ABFC-4132-B667-40863FB4EBC9 E. Paragraph 16 Notice is hereby amended to identify the name, address, telephone number and email of person on whom any written notice required by this Agreement shall be served: Major Manuel Rodriguez, Hialeah Police Department-Administrative Division; 5555 LeJeune Road; Hialeah, FL 33013; Telephone number: (305) 883-5979; e-mail address: mrodrigu @ hialeahfl.gov. The remaining provisions of Paragraph 16 shall remain the same, valid and in effect. F. Paragraph 30 Records Retention shall be amended to add the following paragraph: Vendor shall comply with all applicable requirements contained in the Florida Public Records Law (Chapter l 19, Florida Statutes), including any applicable provisions in Section 119.0701, Florida Statutes. To the extent that Vendor and this Agreement are subject to the requirements in Section 119 .0701, Florida Statutes, the Vendor shall : a. Keep and maintain public records required by the City to perform the services provided hereunder. b. Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law. c. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law for the duration of the term of this Agreement and following completion of this Agreement if the Vendor does not transfer the records to the City. d. Upon completion of the Agreement, transfer, at no cost, to the City all public records in the possession of the Vendor or keep and maintain public records required by the City to perform the service. If the Vendor transfers all public records to the City upon completion of the Agreement, the Vendor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Vendor keeps and maintains public records upon completion of the Agreement, the Vendor shall meet all applicable requirements for retaining public records . All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. If Vendor fails to comply with the requirements in this Section, the City may enforce these provisions by any action. If Vendor fails to provide the public records to the City within a reasonable time, it may be subject to penalties under Section 119 .10, Florida Statutes . IF THE VENDOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE VENDOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, THE VENDOR SHOULD CONTACT THE CITY'S CUSTODIAN OF PUBLIC RECORDS: THE CITY CLERK, BY TELEPHONE (305/883-5820), E-MAIL (CitvClerk@hialeahfl.gov), OR MAIL (CITY OF 3 DocuSign Envelope ID : 09AB280F-ABFC-4132-B667-40863FB4EBC9 HIALEAH, OFFICE OF THE CITY CLERK, 501 PALM A VENUE, 3RD FLOOR, HIALEAH, FLORIDA 33010). The remaining provisions of Paragraph 30 shall remain the same, valid and in effect. G. Paragraph 42 Remedies for Non-Performance of Contract and Termination of Contract is hereby amended to give the City all rights and powers to terminate this Agreement as are reserved to Awarding Agency/PCA in Paragraph 42. Vendor agrees that the City shall exercise all rights and powers to terminate this Agreement for the reasons or no reason as set forth in Paragraph 42. The remaining provisions of Paragraph 42 shall remain the same, valid and in effect. H . Paragraph 43 Disclosure of Interested Parties-Texas Requirement, including the header, is hereby deleted in its entirety and in its stead the following provision is made: Vendor represents that no person, elected official, civil servant, employee, or contractor who presently exercises any functions or responsibilities on behalf of the City in connection with this Agreement has any personal financial interests, direct or indirect, with Vendor. Vendor further covenants that, in the performance of the Agreement, Vendor shall not have or allow to be created such conflicting interest. Any such interest on the part of the Vendor must be disclosed in writing to the City. Vendor is aware of the conflict of interest laws of the City, Hialeah Code, ch. 26, Art I and 11; Miami-Dade County, Florida, Code ofMiami- Dade County, Florida § 2-11. l et seq.; and the State of Florida, Chapter 112, Part III , Florida Statutes and agrees to fully comply in all respects with the applicable requirements of said laws. I. Paragraph 44 Awarding Agency/PCA Reservations, including the header, is hereby deleted in its entirety. 4. Vendor shall provide all the services included in the RollKall Complete Plan as described in Vendors Response to the PCA RFP. Vendor's Pricing Proposal incorporated by its reference in Paragraph 1 d of this Agreement is hereby amended to reduce the cost to the City's off-duty assignments or customers who are not governmental or public agencies, from 9% to 8% of the total invoice for scheduling, invoicing, payment, and general liability and worker 's compensation insurance. Off-duty assignments or customers who are governmental or public agencies of the City shall be invoiced by RollKall for the services contemplated by this Agreement at a flat hourly rate of $2.25. 5. Vendor represents that it is registered to use, uses, and shall continue to use the E- Verify system, an internet-based system operated by the United States Department of Homeland Security that allows participating employers to electronically verify the employment eligibility of newly hired employees, throughout the Term of this Agreement. Vendor also represents that it will require from all subcontractors providing labor, goods or services in connection with this Agreement a sworn statement attesting to subcontractor's registration and use of the E-Verify system, and disclaiming the contracting, employment or hiring of unauthorized aliens consistent with the requirements of§ 44 8 .09 5 (2)(b) l. and ( b)2 ., for the duration of this Agreement. 4 DocuSign Envelope ID : 09AB280F-ABFC-4132-B667-40863FB4EBC9 Vendor acknowledges that breach of this provision, by either Vendor or any subcontractor of Vendor, shall result in immediate termination of this Agreement. 6. During the Term of this Agreement, Vendor may be exposed to information which is personal identification information as defined by Florida Statutes §817 .568(f). During the Term of this Agreement, or at any time thereafter, Vendor hereby assumes an affirmative obligation to protect from malicious access, disclosure , or misuse Personal Identification Information that Vendor has acquired in the course of performing this Agreement. Personal Identification Information shall only be used or disclosed by Vendor as may be lawful, permitted, and necessary in the performance of this Agreement. Vendor shall adopt and use all commercially reasonable security measures, controls, or protocols, to prevent unauthorized access, use, misuse, or disclosure of and ensure the security, integrity, confidentiality and privacy of the Personal Identification Information Vendor obtains in the provision of services or performance of this Agreement. [ The remainder of this page has been left blank by design. It is followed by the signature page.] 5 DocuSign Envelope ID: 09AB280F-ABFC-4 132-8667-40863FB4EBC9 IN WITNESS WHEREOF , and intending to be legally bound, CITY and VENDOR, by and through their duly authorized officers or agents, have caused this Agreement to be properly executed on the day written on the first page. VENDOR: CITY: By: ROLLKALL TEC:HNOLOGIES, LLC ·c1TY OF HIALEAH, FL Name: chris white Title : CEO I Managing Member Date: 5/2/2023 I 9: 07 AM CDT By: Name: Title: Date: ------------- S:ILEBICONTRACTSIDEPART MENT\PO LI CEIK-20 22-1 62 Ro llKall Agreemenl\PSA-piggybackPCA.docx 6 Connecting our Communities with Everyday Heroes Proposal to the Purchasing Cooperative of America RFP #OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items Response to Scope and Specifications August 9, 2022 Point of Contact: Albert Vasquez Email: avasquez@rollkall.com Phone:469-581-2107 Mobile: 817-542-4448 \00) RollKall . Purchasing Cooperative of America Via PCA/Bonfire Online Portal August 70, 2022 RE: PCA RFP #00-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items We are excited to present our solution to the Purchas i ng Cooperative of America in response to the RFP referenced above. Our technology was designed to support our first responders around the country, starting with law en f orcement agencies and extending to fire departments and other emergency personnel. Most police departments and sheriff's offices allow their officers to work secondary employment jobs (often called "extra -duty" or off-duty"), in order to supplement their income . These jobs are also a great way for businesses and individuals to have positive experiences with the officers within a community. RollKall 's technology simplifies every aspect of managing these extra jobs so that agencies and on-duty officers can focus on what's most important: protecting and serving their communities. The added accountability and transparency provided by using RollKall is a valuable tool for agencies in an age where officers are scrutinized more than ever. RollKall's CEO and many of our team members are former law enforcement officers with a first-hand understanding of the needs of the agencies, as well as a deep appreciation for the environment in which the officers serve . Working through RollKall supports the need for peace officers to be out in the community helping the department bu i ld relationships and trust between the officers and the people in the communities they serve. We hope you see how vital it could be for agencies to have a purchasing cooperative opportunity for a technology platform like RollKall. We would be delighted to provide a demonstration or answer any questions you may have. Please feel free to contact us with any questions you may have or if we can provide additional information to your team . Si~Y •• AlbertVV Vice President of Sales 'l,', ,' . , , , , , , , , , ,, , A , , ..... , , • • , 1 _:er,: "' · _ °.,,. <',t.N;i • ' = ' · RollKall 600 Las Colinas Blvd E, Suite 900 Irving, TX 75039 : · ,' . . " ' ~ RollKall : I '; Table of Contents - Company Profile ............................................................................................................................ 2 Products and Services Proposed ................................................................................................ 8 Sample Projects .......................................................................................................................... 24 Marketing Plan ............................................................................................................................. 26 Training ........................................................................................................................................ 27 Value Add ..................................................................................................................................... 28 Freight, Del ivery, and Warranty ................................................................................................. 29 @2022 Ro\lKall T ec hn o logies, LLC Page 1 \'W)RollKall Company Profile From our Beginnings to the Present RollKall was the dream of our CEO and Co-Founder, Chris White, when he started Innovative Surveillance Solutions (ISS) in 2006. Serving his community both on and off duty in law enforcement for nearly 20 years, Chris worked his way up into roles such as SWAT Commander, SWAT Captain, and Chief Investigator for his local Sheriff's office. Chris is considered a thought leader in the extra -duty industry and brings daily oversight and insight to our product and service, as well as a passion for using technology to improve accountability and efficiencies for officers and agencies around the country. RollKall is a venture -backed company, having raised more than $25M in the past three years. This allows us to make giant leaps in improving our technology for an industry that has traditionally been underserved. As a result of our dedication to our agencies and officers, we have continued to have strong steady growth over the years. Established in September 2013 as RollKall Technologies, Inc. (EIN 46 -3700794, now RollKall Holdings), we officially .launched RollKall in 2014. After receiving a significant round of funding in 2017, we converted to RollKall Technologies LLC (Current EIN 82-3442618) expanding our services and growing our technology platform to even better meet the needs of the law enforcement agencies we serve. In 2020, two of the top off-duty management and technology companies became one. Cover Your Assets (CYA), incorporated in 1995, was acquired by RollKall Technologies to combine the outsourced administration our law enforcement partners requested with the latest technology and oversight they demanded. CYA was a pioneer in the off-duty industry, building the first dedicated off-duty management software solution for law enforcement agencies in 1995. They became the first outsourced administrator of off-duty programs for the City of Pittsburgh in 2013 (now a RollKall client), helping set the stage for the trend we see today. While CYA was first, RollKall quickly grew a strong reputation for driving innovation and technology in an industry that demanded greater transparency, accountability, and control. Dedicated to law enforcement, RollKall is open to future acquisitions to continually serve more agencies through our technology, but have no active deals in the works . Being supported by private equity investment capital allows us to have the financial stability to continue to grow our business and support our clients now and in the future. @2022 RollKall Technologies, LLC Page 2 ' . " RollKall ·., Experience Experience. Knowledge. Capability. These are important qualifications impacting your decision, and RollKall meets them all. But RollKall is also a Relationship-Driven company because we understand that especially in today's world, it's equally important for agencies to work with companies they can trust to 'have their six.' That's why we add "Relationship" to this list of qualifications. RollKall partners with our clients to create a relationship where we provide the tools and resources to safely and efficiently perform extra-duty work and where we can get the right feedback to ensure we continue to meet the needs of the agency. RollKall has a relentless focus on customer satisfaction and loyalty and as such, it's a must tl1at we put our customers first. RollKall has scheduled approximately 29.6 million hours, accounting for 6 .1 million jobs, or "details," for off-duty officers, enabling more than $'1 Billion of off-duty payments to officers. This represents opportunities for work across a variety of industries across the United States. Please see below for a view of RollKall's success by the numbers . RollKall is the industry's only c omprehensive extra-duty management solution, offering flexible options from software-only to full administration of your program. We work with each agency in a way that meets the agency's needs in order to bring transparency to extra-duty jobs by connecting every stakeholder in the process. We help connect our communities by fostering positive relati onships among businesses, Local police officers, and the Borough's law enforcement agency. Our reputation and partnerships allow us to work alongside and provide guidance, unlike anyone else. Our Approach to Service Our values are the foundation for everything we do, including how we approach serving law enforcement agencies around the country. With RollKall, you are working with a company that puts people first, commits to our promises, and strives for excellence at every turn. We have our values posted on our office walls, and we talk about them at every one of our company meetings. ' ' @2 022 RollKall Technolo~Iies, LLC Pag e 3 ~ RollKall .... At RollKall, we value: a. One Tearn -We are all one team working toward the same goals. b. Servant Leadership -We lead through serving each other and our client agencies. c. "Humbition" -We balance ambition and humility to drive ourselves forward, learn from experiences, and support each other. d. Deliver Results -We deliver. We are constantly working to improve and update our product, our industry knowledge, and our level of service. This approach translates into the way the RollKall team works together to best meet your requirements and deliver results that meet your needs . It means exceptional customer service is one of our highest priorities . It means we are accessible to our agencies and their customers. It means we communicate and we listen to feedback -and that we take feedback seriously, working to improve our product to better meet the needs of the agencies we serve. Tactically, our approach is planned, but flexible . During onboarding, we will gather information from the police department, such as unique policies and procedures that will guide us as we plan for implementation and training. We have experience with each step of the process, and the flexibility to work around any special requirements for each agency. We ensure that coordinators and other administrators are trained on our software, and officers are trained on our app. But we don't stop there; we have additional training materials and videos for reference and our customer support team is available 24/7 for ongoing support and to answer questions or resolve issues. Organizational Structure We believe our company and team structure is a demonstration of our experience, staying power and ability to serve the needs of the CMPD. RollKall is a wholly owned subsidiary of The Athas Group and is still controlled by the founders of RollKall and Athas Group (Ben Poch & Chris White respectively). With a staff of nearly 50 professionals, we have a relatively flat internal structure divided by job functions; however, our teams work side-by-side as one organization, providing support where needed. The team at RollKall has experience managing and overseeing all aspects of an agency's off-duty employment programs, whether the service is needed for businesses, construction, sporting events, or special programs. Please see the following organizational chart of RollKall Technologies: @2022 RollKall Technologies, LLC Page 4 a The RollKall Organization Q}f!l Rollt<all @2022 Ro llKa'I T t echn olog ies, LLC Page 5 (00} RollKall •. Team Leadership Experience The RollKall team is highly experienced and qualified in providing services to our law enforcement agency clients. With years of technology and staffing experience, the RollKall team is dedicated to providing an exceptional experience for you and your businesses. Your primary contact and the person responsible for the work we do through PCA contracting will be Albert Vasquez, Vice President of Sales and National Accounts. Albert has more than 15 years of experience in recruiting, hiring, training, onboarding, and coaching National sales and account management teams. He is responsible for reporting weekly sales metrics and facilitating Saas product development discussions based on client feedback. Albert collaborates directly with the marketing team for targeted campaigns and general marketing ideas for deliverables. He meets regularly with both prospects and clients to assess needs and to ensure RollKall has its pulse on the various requirements around the country . Rachael Landman, LEA Partner Manager, who will be working beside Albert Vasquez in managing the PCA agencies, has more than 10 years within the technology industry. She brings deep technical expertise of the RollKall platform and services for law enforcement agency partners and their vendors and will be an excellent resource to CMPD. Rachael will facilitate the administrative functions of the PCA account working with each agency from implementation to business as usual. She works closely with law enforcement agencies and businesses to solve the complex operational and risk management challenges associated with hiring and managing extra- duty officers. Rachael works with agencies to explore innovative ways to improve accountability, efficiency, and user experience. We would also like to highlight that RollKall President Ben Poch has more than 15 years of experience in Sales, Strategy, and Leadership of technology companies, specializing in technology startups. Ben is also a co-founder of RollKall and brings both leadership and technical knowledge to Roll Kall. He is passionate about the values that have made him a successful business leader and entrepreneur; he is committed to being his customers' best advocate, maximizing value through innovation and creativity, and remaining flexible to the needs and desires of those his company serves. Product, Engineering, and Customer Experience Leadership Below, we have highlighted three segments of our organization which will have the greatest impact on future projects with PCA member agencies. @2022 RollKall Technologies, LLC Page 6 (ffllJ RollKall · . . RollKall's Product team sets the vision and strategy for our product -where it is today and where we want it to be in the future. We have an innovative team that understand our technology, what it does, and why we are in this business. They take ideas and mold them into specifications for our Engineering team. 1) The Product team is led by Zuriel Barron, Vice President of Product . Zuriel has been with RollKall since the early days of its development, driving a technology experience that truly stands apart in the off-duty industry. He previously served as RollKall's Vice President of Engineering, bringing both technical knowledge a strategic strength to his roles. Zuriel has· almost 20 years of experience developing software for leading companies such as Countrywide Financial, ORIX USA, and Digital Intent. Under his leadership, our team continually delivers innovation across the RollKall technology ecosystem. 2) RollKall's Engineering team works closely with the Product team and sometimes it's difficult to distinguish the two teams because of how well they collaborate to make everything about our product better. The Engineering team is the technical side that takes the specifications from Product and builds the new feature or update . . ' Our Engineering team is led by Stan Prokaryn, Vice President of Engineering. Stan is a technical leader with 10+ years of managing cross-functional teams across Software Engineering, QA, DevOps, DBA, IT, and Agile Management. He is an initiator who delivers technical product solutions that enhance overall quality, productivity, and bottom-line financial performance that exceeds expectations. Stan is considered an expert in Agile methodology with proven success implementing Agile processes across several organizations. With Stan at the helm, our Engineering team builds, maintains, and continually delivers innovative solutions across the RollKall technology ecosystem, from our mobile officer app to our world-class agency, coordinator, and business technology platform. 3) RollKall's Customer Experience team is composed of individuals with both law enforcement and customer support backgrounds and are the people who CMPD and your customers will primarily be in communication with once you sign on with RollKall. These are the people you will engage with for onboarding, implementation, and training, as well as for ongoing 24/7 support. Our Customer Experience Team is led by John Mannewitz, Vice President of Customer Experience. For more than 24 years, John has excelled in providing exemplary customer experiences through support operations, project implementation, customer success, and operational excellence within the technology, software, telecommunications, and manufacturing. Under John's leadership, the Customer Experience team brings superior quality and reliable service driving the success of the entire customer lifecycle, from onboarding to daily support. @2022 RollKall Technologies, LLC Page 7 {f}RollKall .· Products and Services Proposed RollKall confirms that we meet the specifications outlined in the RFP, as it relates to off- duty software and administrat ion. Our plans in the future may inc lude on-duty software, but for now, we have decided to focus our expertise in the off-duty industry. This expertise allows us to provide guidance and advice to assist agencies in getting what best meets their needs. In this proposal, we will outline all of our services for a full view of what we offer. RollKall provides a powerful combination of our expert, dedicated service team and our state-of- the-art software platform and smartphone application to provide extra-duty scheduling and management services . With our fully managed solution, we handle all the details from taking job requests from clients to staffing and collection of fees . We follow up with reports to the agency so the program can still be monitored by the agency. RollKall allows agencies to choose from three solutions to meet their individual needs: 1) extra-duty scheduling software licensing only, 2) scheduling and invoice/payments platform, or 3) fully managed solution, including scheduling and invoice/payments platform plus the full administration of the extra-duty program based on the agency rules and procedures. RollKall performs this work in-house, without the use of subcontractors. Services Provided RollKall will perform all services directly without the use of subcontractors, including but not limited to: ✓ Training for the agency and officers ✓ Handling requests from clients through our secure online platform as well as personalized telephone assistance ✓ Posting jobs on the secure platform ✓ Scheduling assignments according to agency policies ✓ Invoicing the client for hours worked as well as any City revenue fees ✓ Collection of payments through prepay (ACH or credit card) or payment terms ✓ Timely payments to the agency regardless of client payment ✓-Follow-up to collect payments from past due clients ✓ Robust built-in reporting ✓ Regular updates and upgrades to the software ,/ 24/7 Support from our Customer Experience Team @2022 RollKall Technologies, LLC Page 8 " qJl RollKall ·•· Service Features and Functionality Our technology is flexible to the agency's requirements, such as approvals, hours, fairness methods, and more, and allows officers to accept assignments as well as to confirm their presence and departure from a site. The agency will have access to robust reporting to keep track of the program and ensure it is meeting the agency's expectations. At RollKall, we want to ensure we can help each agency meet its goals. Our ;' solution, through our expertly-crafted technology and our experienced customer-driven team, can bring the following: > RollKall provides a powerful combination of unique technology and 24/7 support to manage the extra-duty program. ► Through our powerful cloud -based software, agency staff will have access to an administrative portal, officers will have access to our highly rated mobile app, and customers will have access to our client portal. ► The RollKall platform has high ratings from users for its ease of use ancl ability to decrease the t ime certain tasks require . ,.. The system will be set up with the rules, procedures, and policies of the agency to ensure fairness, transparency, and compliance. ,.. Our easy -to-use mobile application allows officers to quickly access available jobs in their jurisdiction, while also providing adherence to department policies. ,, Our invoicing and payment platform simplifies tl"le payments process and allows businesses to ea sily pay for the se rvices provided to them by the officer and the agency via credit carcl or ACH . Invoicing and Payments are also easily trackable and auditable through the RollKall platform. -,, Roll Kali's insurance coverage me e ts or exceeds agency requirements. We offer general liability, errors & omissions, auto liability, workers compensation, crime insurance, and occupational accident insurance and we are covered by cyber liability insurance. , The platform provides the ability to work with ne ighboring law enforce ment agencies, creating seamles s cross-collaboration, while ensuring that agency policies are still being followed . For overflow jobs, a date can be set up to release the job to officers in neighboring departments if the department chooses -while still giving the agency's o ff icers priority for filling those jobs . , .. @2022 RollKall Technologies , LLC Page 9 (W} RollKall . : ,-The agency will have access to robust reporting providing accoun t ability for of fi ce rs and transparency into the program for the agency . ► RollKall will provid e t horough on-sit e t r aining for staff and officers. We also hav e reference materials and videos, as well as a 24/7 support staff to ensure the team is comfortable with the system . ;;. We are invested in our technology and continually upgrade our platform and app to better meet the needs of our public safety clients . We focus on efficiency for the administra t ors and the officers, fairness, and transparency for the agency ancl the public, and safety for the officer and the community. ► We maintain our secure software at no add itional cost and we solicit and act upon feedback from our agencies to ensure we provide the technology agencies need. Ongoing Process -How it Works Througl, our fully managed services, RollKall 's communication center will receive all inbound requests from clients through a customized agency web form, phone call, or email. The customer service representative will review the request and make sure it meets agency policies and guidelines . Upon acceptance, an estimate will be sent to the client where they can pre-pay for the extra-duty services. The job will be posted on the RollKall platform for administration and on the mobile app where the officer can sign up for the job (based on the agency's chosen fairness method). The officer will clock in/out of the job detail via the RollKall mobile app . After clocking out of a job, the officer will validate hours and confirm the actual invoice. The client has a 72- hour clearance period to review and dispute the hours and invoice. For ongoing support, a unique phone number from the agency's area code will be provided to businesses/individuals requesting ex .tra-duty officers. Our customer experience team will receive these incoming phone calls on your behalf, effectively removing the administrative burden of extra-duty administration for the agency. Please see below for an overview of a job detail as it is processed. • tnh: .. (fl1 i,H •Wh~:, .-llit'.t!!ll' •1/J~wl ~ t+t;w m:fi"l't • A=lrn f ... • ~""""""'""" •P~ Lifecytle of a Detail •G~ ·~"',tl" •CAJi•~ e OVt•t:- 1,;.tf""'f'.k<fi<~tJ •\l..:sl.Crci •A-•~:t.·~ •(b::n -'~ @2022 RollKall Technol o gies, LLC •tm~,:1 tl~tt • lmi;Jrrthy '#I V'f'it ''"" • *bb un r.c :m,~ • (Jt.t,,. '"""" • fr.-.GUM H~!\• • ~~f!~(r.l.l Page 10 '' f} RollKall ) Job Creation Once our team receives the request for services, we will create the job on the platform. We have streaml ined job creation to under 5 minutes for a new client, and under 2 minutes for exis t ing clients. Through our portal's job creation feature, we can: ;,;, Organize jobs by Cl ient, Project, and PCAation ,,. Provide concise instructions to officers on job-specific informati on ► Use advanced features such as "recurring jobs" to allow the system to automatically create, post, and fill regularly recurring details ► Create multiple positions for large jobs requiring multiple officers ► Add vehicle requirements and automatically track associated fees ► Describe any additional requests (traffic vests, body cam, etc.) ► Se t criteria such as Rank for supervisory positions (only a certain rank or above can see the job) and/or certified groups (i.e., only K9 officers can see the j ob) ► Establish billing contact to automatically send invoices at job completion ► Select to work with neighboring law enforcement agencies for overflow jobs or backup, while ensuring that department policies are still being followed. Mobile App for Officers Our officer interface is provided through our mobile app (available on iOS and Android) and the officers engage with ~ "' ~ . , ,.,. , . ~ .... . . -~ \• -. 0 ~ l ,.! J",:,~ '".t J RollKall through their smartphones . o ,...,,~~ """'"' ,...., The RollKall app allows for : ► Search and apply for extra -duty jobs through a real -time feed of nearby jobs ,. Jobs and schedules right on each officer's smartphone " Easy clock-in and clock-out , Creation of invoices ~ Creation of notes and ability to upload photos j;, Communication with other officers worki ng the detail Officers Love Our Mobile App Avet ilgc 4+ stiir rati ng Apple App Store a nd Google Play Store @2022 Rolll<all Technologie s , LLC Page 11 , .. ' ~' . \fJ RollKall :··· Office r Sign-up Once the job is created and posted to the platform, the officer will be able to access and sign up for the job on the mobile app. The officer will also clock in/out of the job detail and confirm their invoice all on the app. The officers can also set up notification settings where they can enable SMS and/or Push notifications that act as shift reminders (as well as other types of notifications). ► Push Notifications -These are alerts on the officer's phone and are sent for: • New open job • Confirmation the officer was selected for a job " Denial of request to work a job .. Job cancellat ion or un -assignment from the job " Job details change such as PCAation, or hours • Invoice status updates (including but not limited to disputes from a client) ► SMS/Text Notifications -These are text messages and are deemed more important. Examples include: 11 Confirmation the officer was selected for a job " Job cancellation or un-assignment from the job • Upcoming job reminder (Sent the day before and the day of) • Job details change such as PCAation, or hours • Approval of invoice • Invoice status updates (including but not limited to disputes from a client) ·~ Emails -So as not to clog an officer's inbo x , we reserve emails for only the most important correspondences: • Assigned Job Details (once the officer is assigned the job, we send them all the details in an ema il) • Copy of submitted invoice (after the officer has completed their timesheet and submitted their invoice, we provide a copy for their records) .. Invoice Disputes (if there are any disputes regarding the invoice, we notify the office r via email) If there are any changes to the job description or details, the applicants and assigned officer(s) of the job will automatically be notified via push notifications with the updated information. Officers can also enable SMS text messages depending on the type of notification . @2022 RollKall Technologies, LLC Page1 2 ; (,; l;, .. , ' . ~ RollKall . : Officer Assignments RollKall has one of the most robust assignment engines in the industry. The flexibility of the platform allows the ability to manually or auto-assign details to officers. When on boarding the department, we will gather agency policies and assist in creating the assignment rules in the system. During the discovery stage of onboarding, we will discuss which assignment option works best for the agency and may customize it if needed. RollKall's standard assignment options include the following: ► Permanent Assignment: A specific officer is automatically assigned a recurring job > Manual Assignment: Officers that apply for a job appear on a list, and the Roll Kall Team member selects an officer (typically when special qualifications are required}. r-First Come, First Served: The first qualified officer to apply for the detail is assigned the detail. ► RollKall's Fairness Engine: To avoid bias towards or against a specific officer, RollKall built an extensive fairness engine that equitably distributes jobs. These guid_elines will be set by the agency and managed through the platform. Three main methods can be used: • Auto-Assign By Hours: After the initial sign-up period for each job, the officer with the fewest number of extra-duty/secondary employment hours {within a pre-set time frame} will be assigned the detail. .. Auto-Assign By Jobs: After the initial sign-up period, the officer with the fewest number of extra-duty jobs will be assigned the detail. • Job Limit By Day: This option acts similarly to First Come First Served, but limits the number of jobs an officer can take per day, or over a period of days. :,.. Seniority: The user selects whether they wish to rank officers in ascending or descending order, and the number of jobs the officer is allowed to select per round . After the initial sign-up period, the algorithm will order the officers by seniority, rank their preference in jobs, and then assign them "x" number of jobs before moving on to the next officer. ~ Custom: If an auto-assignment methodology is not currently listed or in development by Rollf<all, we can scope out development and provide it at little to no cost to the agency. ' . I< @2022 RollKall Technologies, LLC Page 13 Qj} RollKall . . . Custom Categories Since RollKall is a technology company, we can adapt to the unique needs of our law enforcement partners and cities. RollKall will work with each agency to identify any custom categories that may need to be created and ensure that reporting is reflective of these categories. Currently, these are the types of security jobs that are listed by default: General Security, Traffic Control, Highway Traffic Safety, Termination, Roving Patrol, and Event. Tecf1nology-Enabled Compliance Alerts & Restrictions One of the key drivers of RollKall is our ability to automate the adherence to a department's rules and guidelines . This allows us to ensure that the rules and policies set forth by the department are adhered to without bias and with limited human intervention. Below are just a few examples of policies that the system automates: > Maximum Hours Allowed ► Job Approval ,;;.. PCAation Approval Officer Call-Off Settings We've made dealing with officer call-offs as painless as possible by giving departments greater control over what their officers are allowed to do and how those jobs are re-posted. As an agency, when you use RollKall, you can choose one of the following options: '.,,,-Have Officers Call > Remove if Replacement is Found :,.. Remove Completely Payments and Invoicing RollKall's invoicing and payment platform simplifies the payments process and allows businesses to easily pay for the services provided to them by the officer and the agency via credit card or ACH. Payments and invoicing are also easily trackable and auditable through the RollKall platform . The agency's additional fees (administrative, K9, vehicle, or other), can be easily collected and automatically deposited into an appropriate agency account. The funds flow through Stripe, a powerful payments platform that ensures all transactions are PCI compliant, and the privacy of users is upheld. In addition, the payments are tracked and available to review via reports for the law enforcement agency, @2022 RollKall Technologies, LLC Page 14 lf}RollKall f business, and extra-duty officers. RollKall's platform includes one place for invoicing and payments and allows all parties to view balances and payments at any time. ► After clocking out of a job, the officer will validate hours and confirm the actual invoice. The client has a 72-hour clearance period to review and dispute the hours and invoice. -,, Agency, Officer, Coordinator, and equipment fees, if included, can be included in one invoice ► Multiple or recurring invoices can be paid at one time Pre-Pay Option Rol\Kall's payment platform also enables the ability to require pre-payment from a business. After the job has been approved, an estimated invoice can be created and sent to the business for payment before officers are scheduled. The business has the option to remit payment via credit card or ACH, safely and securely using RollKal\'s PC\ and ISO 27001 certified interface . Using RollKa\l's pre-pay feature will allow us to require that those jobs which are not extended terms have been pre-paid before an extra-duty officer is scheduled. Accepting the financial risk of collecting funds, RollKall would need to enact pre-payment for new clients and those with whom the agency has not extended credit terms in the past . We are happy to have further discussion on this with the individual agency. For recurring jobs, the system automatically refreshes funds from the client's preferred method of payment. From the Business Dashboard, clients have access to review their balance history at any time. Invoicing After the job, the officer will clock out and be presented with a screen asking them to submit their invoice. They have the opportunity to update the invoiced hours to reflect a minimum number of hours, requests to stay late, or anything else that may cause their clock in/out time to differ from their invoiced hours. Once the invoice has been submitted by the extra-duty officer, an invoice is sent automatically from the portal to the client, who receives an email with the invoice which includes all department fees. The agency also has the option for the invoice to go through the department for approval before being sent to the customer. "r ~-.,. -j, '·,.;.;•.,· {: : f, ~ @2022 Rol\Kall Tecl1nologies, LLC Page 15 ~· ~~, f ~ RollKall / Collections RollKall's invoicing and payment platform simplifies the payments and collections process because businesses can easily pay for the services provided to them by the officer and the agency via credit card or ACH. We have found that clients are more likely to pay promptly using the platform and that collections are reduced to a minimum. Due to RollKall's large investment backing, we have the financial stability to pay the agency and officers timely, regardless of when the client pays . And, whether they prepay, or use a credit card or ACH, we take on the responsibility to follow up with the client to make sure we collect the appropriate fees -so the agency no longer needs to chase down payments! Reporting The Rol!Kall platform provides on-clemancl reporting that can be accessed by a designated administrator(s) and their clients 24/7 /365. Our support staff is also happy to pull reports and present them to the agency weekly, monthly, and annually. During the training and onboarding process, we will guide the agency through the reports that are most frequently requested, making sure to include the extra-duty hours worked, job types, the amount earned per hour, and the totals per officer. For tracking of individual officer hours worked and fees collected, we provide drill-down reports including the Officer Overview and the Invoice Details report. The following are the most frequently used reports available through the portal: For the Law Enforcement A enc For the Business or Client . _'. ,. Officer Overview Report ► Invoice History :;;.. Jurisdiction Overview Report ,,, Payment History 'j;, Payment History Report '.,, Transaction History ,,, ,,, Invoice Report (Detailed) 'j,-Officer Overview r Department Invoice Report ,-Client Overview ; Fairness Report y PCAation Overview Since RollKall is built to be flexible, we can adapt to the unique needs of our law enforcement partners and cities . Roll Kall will work with each agency to identify any custom categories that may need to be created and ensure tt1at reporting is reflective of these categories. Unless a request is extensive and requires a new build, there is no additional cost for custom reporting. Our on -demand reporting is robust enough that we have rarely been asked for custom reporting . A good example of custom reporting is the Orlando Police Department, where they needed very specific pay codes attached to individual line -items of their invoices delivered in a CSV file three times a week. This single report has reduced their reconciliation time from days to minutes . @2022 RollKall Technologies, LLC Page 16 : {: ~ l.J Onboarding and Implementation RollKall's Onboarding Plan for each agency includes organizational meetings and tasks associated with the implementation of RollKall's software system. During onboarding, RollKall will work closely with the Agency to ensure the onboarding schedules are closely monitored as each phase of the onboarding procedures are complete. Weekly coordination meetings before Go-Live will be proposed to review action items and activities during all phases . The Onboarding plan will be updated throughout the process to ensu re that the Agency is getting the most accurate, up-to-date information. Sample Timing RollKall has drafted the following detailed t imeline for onboarding an Agency utilizing best practices we have learned in successfully implementing other agencies around the country. (Plan subje ct to change and will be fi na lized together with each individual agency). Create/update deal within the system based on project dates and assigned parties 2 days RollKall Cus tomer Ex perience OPS Internal Kick-off with Sales 2 days RollKall Cre ate assignme nt s for necessary departments & schedu le Agency ca ll 1 day RollKall Identify resources & schedu le needed for scope onboarding 1 day RollKall Identify requirements /n eeds for Agency 1 day RollKall Produce project schedule for Agency and corporate sponsors 1 day RollKall Finalize provisioning, training, requirements delivery, and go live schedules 1 day Update Product and Engineering based on the discovery information 1 day RollKall Customer Experience Team with Sales to host Agency & Introductory kick -off with Agency 2 days RollKall Agency & Comp lete evaluation of scope for feature parity 1 day RollKall @2022 RollKall Technologies, LLC Page 17 ii' " RollKall . Title Days Start Stop Assignee.;, Review onsite requirements for training and go Agency& live 1 day RollKall RollKall Project Team and Agency Project Plan/ Agency & Schedule Review 1 day RollKall RollKall & Agency Project Team Meeting -Touch Agency & Point 1 day RollKall Review delivery schedules with POC and adjust based on Agency's requirements 1 day Roll Kall Agency & Agency Introduction to RollKall announcement 1 day RollKall Send webinar/onsite Agency In -Depth Platform Agency & Training invitations 1 day RollKall Account creation for 'Agency" in RollKall -Admin & Staff 1 day RollKall Customer Experience to create and invite Agency Admins and Staff -create RollKall admin 1 day RollKall Agency & Agency to send Mobile App invitation to officers 1 day RollKall RollKall invitation to Mobile App sent to officers through text invite 1 day RollKall Send webinar/onsite training invitations for Agency & Admin and Staff (all) 1 day RollKall Provisioning of Agency settings based on scope evaluation meeting 4 days RollKall Configure Agency setting in profile -create RollKall admin account 1 day RollKall Modify tr<;1ining documents based on Agency configurations and support settings 2 days RollKall Provide Administrator training 1 day Roll Kall Provide Agency Staff training (as neeclecl) 1 day RollKall Provide CSAT to trainees and report back to Sponsors 1 clay RollKall Create and invite Client/Business accounts - Agency Staff 5 days Agency Agency Staff to Create Client/Business accounts 2 days Agency @2022 Rolll<all Technologies, LLC Page 18 (8DJ RollKall / :-' ' , ,- • -• ~, 1,'14 Title Days Start Stop Assign~'.! ' t<_,: in RollKall Agency Staff to contact each Client/Business and send an invitation Review go -live schedule and activities with the Agency Project Team Job creation and assignment for all future jobs Staff to create all jobs in the platform post-go- live date Staff to assign all officers or post jobs based on current needs Non -Mobile App officers sent text invitations to create an account Review jobs created and assigned for accuracy and concerns Open bridge for Admin and Staff Q&A Send individual modification/update requests to end-users where errors identified Send invitations to end -users of webinars for FAQs and training gaps Review worked jobs are being invoiced to the Agency Identify client/business account creation performance issues Support requests recorded and submitted to Agency Admin for resolution Provide reports of job performance, tickets created, invoiced Agency Provide weekly webi nars for follow -up requirements for end-users CSA T results from ticket performance @2022 RollKall Technologies, LLC 2 days Agency Agency&. 1 day RollKall 10 days Agency 7 days Agency 3 days Agency 3 days RollKall 1 day RollKall 1 day RollKall Agency & 1 di;ly RollKall Agency & 1 day RollKall 1 day RollKall 1 day RollKall 1 day RollKall 1 day RollKall 3 days RollKall 1 day RollKall Page 19 t8HJ RollKall ·. l l . '( ~ Title Days Start Stop Assign~,':'. Provide reports of job performance, tickets created, invoiced Agency Provide weekly webinars for follow-up requirements for end-users CSA T results from ticket performance Project Closing Tasks and Transition to Service and Support Provide final webinar for follow-up requirements for end-users CSA T results from ticket performance RollKall hand-off to Account Manager and Service/Support -communication methods confirmed Lesson Learn review with Agency and approval for onboarding closure Onboarding Process 1 day 3 days 1 day 1 day 3 days 1 day 1 day 1 day Roll Kall RollKall RollKall RollKall RollKall RollKall RollKall Agency & RollKall The onboarding and communication plans describe the work necessary to meet the expectations established by the Agency . The plan outlines the RollKall Team's responsibilities of: -,.. Planning the transition ;-Align on Acceptance Test Plan (ATP) ,... Configuration of the system , Completing test ancl acce ptance procedures :,.. Providing Onsite Training for Administrators and Coordinators ·~ Client benefit support ;.... Detail and shift creation and officer assignments , Go Live with ongoing service and support The Onboarding project team will be led by an Onboarding Project Specialist to support each of the phases of the onboarding process . The Onboarding Project Specialist oversees @2022 RollKall Technologies, LLC Page 20 the project via phone calls, Google Meet video conferences, and in-person visits, and will be in regular contact with Agency personnel as the onboarding progresses. Our communication plan for the Onboarding of the Agency also includes a project initiation meeting to formalize: , Plan objectives and Time Tables ► Weekly Communication Schedule , Project Benchmarks for Completion -,, Project Status Report System ► Weekly Onboarding Updates ► Post-Onboarding Communications , Quarterly Performance Reviews One of the most important meetings after the award is the initial project meeting between the Agency and RollKall. RollKall 's Account and Project Management teams will attend this meeting with the respective counterparts from the agency. During the initial project meeting, we will have an opportun i ty to understand the Agency's priorities, policies, and expectations resulting from the RFP. Before the meeting, we will circulate an agenda to the participants to allow everyone to comment and prepare for the meeting . We will also document the meeting minutes and the action items to ensure that key items are assigned to the proper individuals for subsequent meetings. RollKall will present proposed plans for onboarding and discuss the proposed timelines. The initial project meeting will provide a venue to discuss the needs of the Agency as well as a forum for tailoring the onboarding plan, taking into consideration the following points: > Agency and RollKall staff introductions with contact information, roles, and responsibilities ► Reporting requirements and distribution methods r Security evaluation ,,, Review Agency policies and regulations ,.., Review training modules for Admins, Coordinators, and Clients > Notification schedules for training, provisioning, and client support ,-Review Go -Live schedule for the Agency Sc hed ule d Com m uni cat io n s In addition to periodic meetings and reports, RollKall recommends weekly status calls to @2022 RollKall Te c hnologies, LLC Page 21 . ' . , $ RollKall , . · l I~ ; review the progress of onboarding ancl to discuss possible opportunities for improvement. Upon successful onboarding to RollKall's system , the Agency will be provided with a set of onboarding reports that document all procedures and system configurations. Follow U p Meet ing s At the Initial project meeting, RollKall's and the Agency's representat ives will decide on an appropriate set of meetings to ensure ongoing communications, especially during the Onboarding phase of the project. For each scheduled meeting, RollKall will prepare and distribute an agenda so participants can prepare questions and answers, ensuring that each meeting is effective and successful. Topics for discussion will include those initially agreed upon and any add itional topics requested by the Agency . RollKall will prepare and distribute minutes promptly after each meeting . Quality Assurance T he RollKall Pl a tform RollKall has Product and Development team members who focus on quality assurance. We perform security audits quarterly to ensure we maintain compliance and adhere to an agile development process with 2-week sprints and monthly releases . Our interna l product team plans and prioritizes feature requests. Every feature or bug goes through a peer code review process, ensuring code adheres to our best practices and standards. At the end of the sprint , it goes through a quality assurance certification process by our internal quality assurance team that ensures everything adheres to specifications and does not cause any regressions. Once Quality Assurance certifies a build and the features are accepted by our Product team, it will be released into production, along with any supporting material and communications for our internal and external stakeholders. Support requests are handled through our dedicated customer experience team that takes incoming requests via phone, email, or the app's help men u , each of which will open a support ticket. All tickets and communi c ations are handled internally through Zendesk. Response time is determined by several factors including urgency (whether work can still be completed), impact (how many people it affects), and severity (the type of error). Custom er Ser vic e RollKall's Customer Experience team will monitor the quality of the project using scheduled complet ion dates to ensure on-time completion of all milestones. By mon itoring the project in this manner, we can correct any onboarding or operational issues, as well as any issue s reported through the ticketing system. Our Quality Assurance allows RollKall to make adjustments to prevent recurring issues and includes: @2022 RollKall Technologies, LLC Page 22 , , \fflj) RollKall ;/ • >-Tracking issues ,,. Providing summary reports Quality Checkpoints ,-Reviewing trend analysis ,, Monitoring schedules of dates and events The onboarding procedures include quality control checkpoints at important stages throughout the project. The quality control checkpoints are essential elements of the RollKall project that ensure consistent high-quality implementations. The Onboarding Project Specialist uses project management quality measurement techniques, which identify and remove the causes of errors, and minimizes variability in the onboarding process. Each installation project follows a defined sequence of steps with quantifiable targets. These targets can be financial or any other area that is critical to our customers. This attention to detail, combined with our time working with agencies of all sizes, has provided us with the real experience we use to exceed our customer's expectations every day. Project Controls RollKall will monitor the project using scheduled completion dates to ensure on-time completion of all milestones. By monitoring the project in this manner, we can correct implementation or operational problems, as well as any problems reported through the RollKall trouble reporting system. By tracking problems; providing summary reports, trend analysis, and schedule monitoring; RollKall can make adjustments on the fly to prevent repeat issues. Other less formal reviews of the installation status are held throughout the onboarding process. Operations staff meetings provide the Onboarding Project Specialist, Customer Trainer, and Executive Leadership with periodic status updates to allow coordination and dissemination of the information to RollKall internal staff. Transition Pe rio d with Minimum Ser v i c e Disruption s By providing customer training on the RollKall platform before the go-live date-usually two weeks in advance of the go-live date-all systems and provisioning are allowed to be fu l ly tested. By testing before going live, there is minimal to no risk of service interruptions due to the change to the new RollKall p latform and the existing methods of job and shift scheduling. The RollKall team has used this process with much success while onboarding agencies of all sizes . ; ' RollKall will test all necessary configurations in the platform before the actual go-live date . There will be no interruption of service at that time. On the go -live date, the scheduling of shifts will have been created and active within the software for immediate usage. The RollKall specialist will evaluate the jobs and shifts for accuracy and report any concerns to the agency with no interruption of service. @2 022 RollKall Technologies, LLC Pag e 23 RollKall does support late-nigM transitions to our proposed technology to further mitigate downtime. Using this approach, our team will monitor clock-in and clock-out performance and monitor all software systems for accuracy. The system will be fully transitioned as officers begin their day. Sample Projects Proprietary and Confidential Client Information Worthington Police Department -We schedule all off-duty work by the Worthington PD. We provide a personalized phone number that rings directly to our customer service and a dedicated email for requests. We handle job posting, scheduling of officers, changes to details, and scheduled reporting . Our partnership with Worthington is successful because Sgt. Moran has been freed up to focus on his police job and no longer has to manage the off-duty program. Worthington provided rules/policies for their officers which RollKall follows when scheduling the details. Our commitment to transparency allows Sgt. Moran the freedom to monitor officers' hours and details as needed without the hassle of administering the entire program. Worthington has rated RollKall 70/10 and is "Very Likely" to recommend RMS. Worthington is the most similar in scope to the Borough. We have gained experience and learnings that we will be able to apply to your program, utilizing the resources we already have in place. We have created an easy and seamless onboarding process that will make the transition successful for your PD, officers, and customers. Pittsburgh Bureau of Police -In 2013, the City of Pittsburgh transitioned from using a software-only solution to a fully outsourcecl solution for their off-duty program. Utilizing RollKall's software, and acquired by RollKall in 2020, Cover Your Assets (CYA) was the first outsourced administrator of off-duty programs for the City of Pittsburgh, helping set the stage for the trend we see today. Doing business as CYA (a company we acquired), we have been providing fully managed services to Pittsburgh since 2020, including 2 full-time dedicated staff and additional support team members as needed. The dedicated staff works closely with the City, Bureau of Police, Officers, and their clients to provide the administration of Pittsburgh's Police Off - Duty Program. This includes scheduling officers for assignments, communications with officers, customer service, billing, collections, and reporting for payroll and auditing. All work performed is done to ensure the policies and procedures are followed as agreed upon by the union/city/bureau. @2022 RollKall Technologies, LLC Page 24 We are in the process of fully transitioning Pittsburgh to RollKall. Pittsburgh's police department has approximately 900 sworn officers and on average work more than 173,000 hours of off-duty details. In addition to the sample projects listed, RollKall works with agenci es large and small nationwide, including, but not limited to, some of the great departments seen below: Proprietary and Confidential Client Information Currently Serving Officers from 1,400+ Agencies Detroit Police Departmen t Orlando Po lice Department Monroe F L County Sheri ff Monlgornery 1\1.. Sherlff's Dept El Paso Sheriff's Office Cameron Par ish Sheriff's Department Tulane LA Police Dept Pittsburgh Bureau of Police Honolulu Po;ice Department Platte CoL1n,y Sheriff's Department St. Paul MN Police Dept Savannah GA Po lice Departrnenr @2022 RollKall Technologies, LLC Bartow Sheriff's Office living Police Department Brownsboro !SD TX Police Dep t Worthington Police Dept Caicasieu Parish Sheriff's Office Kings land Poiice Department ~iorwalk CT Poiice Depart ment Fayetteville AR Poli ce Depl Hami!to;, County Sheriff's Dept Bedford Police Department Lakeland FL Police Dept J\ .. ,~r ~-,...........,_-~ Boone County Sheritf's Office ... and many more. Page 25 ' . ! {6W RollKall ; . ' :'""': ~ ~· . . Marketing Plan RollKall's marketing plan includes co-branded brochures and trade show/conference materials, as well as paid social campaigns, and personal touchpoints. See Marketing Plan attached as a separate file. @2022 RollKall Technologies, LLC Page 2 6 Training RollKall provides ongoing product training on all RollKall features for the Agency at no cost. We want the staff to use the tools we provide, and training is essential to the adoption process. Experienced RollKall employees conduct all training through online, instructor-led classes or on-site, one -on-one, and classroom training sessions at no cost to you. We deliver standard training using both hands-on experience with your data and instructor demonstrations to ensure each trainee understands all concepts. RollKall's training programs enable department users to utilize all features on the first day of onboarding. Because RollKall is web-based, after a one-to-two-hour training session, most users find it easy to use the system immediately. In addition to standard training, RollKall offers monthly classes focused on different platform functions, such as job creation, assignments for officers, managing rules, posting options, payment processing, and invoice management. Training for platform upgrades, new department staff, or a general refresher course is offered through online instructor- led courses available twice a month throughout the year-RollKall's ongoing training ensures your staff understands current and newly released RollKall features. Rol!Kall Online Training Course Modules RollKall is committed to providing your staff with training that will maximize ttie potential of the features implemented in your department. Training courses are offered in a user - friendly, task-oriented format through our online support links. Support documents and videos can be accessed at any time through our online help. @2022 RollKall Technologies, LLC Page 27 ' > ~· . t8P) RollKall . ; . Value Add RollKall offers a best value several ways, but most importantly through our flexibility to meet each agency's needs. As you will see when you review our pricing, we can offer an al l-inclusive cost, or we can break that down so that agencies aren't required to get "all" if that's not what best serves their situation. Some of the other ways we add value are: 1. Expert advice when selecting our services. Due to different state laws, or individual agency or union policies, one agency's needs cou ld be very different from the next . 2. We have training teams that will do both ON-SITE and virtual training to ensure the agency and the officers are comfortable with our system and processes . 3. Agencies are assigned dedicated personnel to handle customer accounts with backup personnel in case the assigned personnel are out of the office. We also offer 24/7 customer service so someone is always available in case of an emergency situation during late hours. 4. We perform our own services including the full implementation without the use of subcontractors. s. We have a team who is regularly updating and maintaining our platform to remove bugs, ensure security, and add new features to meet the continuing needs of our clients. 6 . All of the above are included at no cost to the agency . @2022 RollKall Technologies, LLC Page 28 1) lfjJJ RollKall ... Freight, Delivery, and Warranty Detatl Vendor Freight, DeliverY, Inspection & 1i ' Acceptance Policy and Capabilities. If Not Applicable, initial here_l _J_ All deliveries requiring Inspection and Acceptance shall be Freight Prepaid, F.O.B. Destination, Full Freight Allowed, Inside Delivery and shall be included in Vendor pricing unless otherwise clearly stated in writing in Vendor's proposal to PCA Member. Deliveries shall be made during PCA Member's business hours. Standard delivety a. State your customary delivery charges. b. Minimum order for free delivery c. State standard delivery timefrarne PCA Member issuing the Purchase Order may request emergency delivery. Vendor must use its best efforts to comply with rush or emergency requested. However, if Vendor is unable to fulfill the emergency delivery request, PCA Member may procure its needs from alternative sources without penalty. Warranty Information. If Not Applicable, initial here .~\J a. State lengtl1 of standard warranty on parts/ equipment/materials. b. Length of standard warranty on installation/ service. c. Does Vendor offer extended warranty or maintenance contract? Yes No If -------------'Yes', provide the cost as a separate line item on the Price List in SECTION 6 . All products shall EITHER be NEW and free from defects OR refurbished as authorized by PCA Member. If defective or incorrect products are delivered, the PCA Member may make the determination, at its sole discretion, to return the products to Vendor at no cost to the PCA Member. Vendor agrees to pay all shipping and handling costs for return shipment. Vendor also shall be responsible for arranging the return of the defective or incorrect products . @2022 RollKall Technologies, LLC Page 29 ,--.' ' PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items SECTION 3-CONTRACT TERMS AND CONDITIONS This Contract is entered into between PCA Awarding Agency and Vendor, having submitted a response to Extra Duty Police Officer Details, Scheduling Software and Related Items issued by Purchasing Cooperative of America ("PCA", "Cooperative"} and whose offer has been accepted and a contract has been entered into by PCA Awarding Agency. In consideration of the mutual covenants and conditions contained in this Contract and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Awarding Agency and Awarded Contractor, intending to be legally bound and subject to the terms, conditions, and provisions of this Contract, agree as follows: 1. Entire Agreement. The term "Contract" as used in this document represents the entire agreement between the Parties, and includes the comprehensive collection of the Solicitation; Contract Terms and Conditions; Completed and signed forms ; Awarded Contractor's solicitation resp onse; addendums to the solicitation, if any; attachments and exhibits, if any; negotiated items in writing that become amendments to the contract; additional agreements ("supplemental contracts "} in writing between Member and Awarded Contractor; and additional terms, conditions, or i nstructions contained in each individual purchase order issued by PCA Member. This Contract supersedes all other representations, agreements, arrangements, negotiations, or understandings, oral or written, between the Parties to this Contract. In the event of a conflict between this Contract and the solicitation or Awarded Contractor's response to the solicitation, this Contract shall control. A supp lemental contract between Awarded Contractor and PCA Member may be established to further detail the terms and conditions and scope and specifications of the PCA Member's specific project. In the event of a conflict between this Contract and the Supplemental Contract . As to the Awarding Agency/PCA, this Contract shall prevail. In the event of a conflict between this Contract and the Supplemental Contract. As to the PCA Member and Awarded Contractor, the supplemental contract shall prevail unless the supplemental contract states otherwise . The sup plem ental contract may be added to the PCA Member's purcha se order. 2 . Exceptions to Contract Terms and Conditions and Confidential Information. Any and all limitations, exceptions, qualifications, special conditions, or deviations from the Contract Terms and Cond itions or any of the item specifications must be clearly noted in writing by Vendor at the time of submission of the solicitation response . In the absence of such limitations, exceptions, qualifications, special conditions, or deviations being submitted, Awarded Contractor will be held accountable to Awarding Agency/PCA and PCA Members to perform in strict accorda nce with all Contract Terms and Conditions and all item specifications as written. Also, Vendor should make it clear if there is information provided within the solicitation respon se that Vendor considers confidential and proprietary information. This can be achieved by clearly marking "Confidential" on the pages where this inform ation is provided. Page 11 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items 3. Paragraph Titles. Paragraph titles in the Contract. Terms and Conditions are for convenience and reference only, and in no way define, describe, extend, or limit the scope or intent of the provisions of any paragraph of this document . Unless otherwise stated, any listing of factors or criteria in this document does not constitute an order of preference or importance. 4. Use of Contract by PCA Members; Addition of New Members. Awarded Contractor agrees and understands that this solicitation and Contract may be used to accomplish work for both current and future PCA Members. TEX. GOVT CODE§ 2269.407. It is a benefit to the Awarded Contractor to bring their customers wishing to utilize their products and services into the Cooperative . 5 . Non-Exclusivity. Nothing in this Contract may be construed to imply that Awarded Contractor has the exclusive right to provide products and/or services to PCA Members. During the Term of this Contract, PCA Members reserve th e right to use all available resources to procure other products and/or services as needed and doing so will not violate any rights of Awarded Contractor. 6. No Agency or Endorsements. It is the intention of Parties that Awarded Contractor is independent of the Awarding Agency, is an independent contractor, and not an employee, agent, joint venture , or partner of any PCA Member. Nothing in this Contract shall be interpreted or construed as creating or establishing the relationship of employer and employee, agent, joint venture or partner, between the Awarding Agency/PCA and Awarded Contractor; any PCA Member and Awarded Contractor; PCA, Awarding Agency and any of Awarded Contractor's agents, or any PCA Member and any of Awarded Contractor's agents. A.warded Contractor has no power or authority to assume or create any obligation or responsibility on behalf of Awarding Agency/PCA or any PCA Member; and Awarding Agency/PCA and PCA Members have no power or authority to assume or create any obligation or responsibil ity on behalf of Awarded Contractor. This Contract shall not be construed or deemed an endorsement of a specific company or product. Awarded Contractor agrees that Awarding Agency/PCA, its administration, employees, agents, governing board, and contractors, and PCA Members have no responsibility for the conduct of any of Awarded Contractor's employees, agents, representatives, contractors, or subcontractors . 7 . Amendments To This Contract. No amendment of this Contract between Awarding Agency/PCA and Awarded Contractor sha ll be permitted or shall have any effect unless and until a writte n amendment to this Contract is approved and executed by PCA. The terms and conditions of this Contract and subsequent written contract amendments shall govern all procurements conducted hereunder. No pre-published terms on Awarded Contractor's estimate or quote, acknowledgments, invoices, or other forms shall have any force or effect unless expressly agreed to by the PCA Member and Awarded Contractor . 8. Term of Contract; Renewal of Contract. The initial Term of this Contract i s for a period of one (1) y ea r, with PCA having the option to renew the Contr act for four (4) additional one -year te r ms, at Awarding Agency/PCA's sole discretion. TEX. GOV'T. CODE§ 2269.409. Consequently, Term of the Contract is for a period of five (5) years. All of the annual renewals take place automatically unless Awarded Contractor is notified otherwise 30 days prior to the date of renewal. The phras e Page 12 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items "Term" in this Contract shall mean the then-current Term of the Contract, whether an initial term or a renewal term. Awarding Agency/PCA reserves the right to make a contract award for a longer initial term period if it is determined to be in the best interest of the Awarded Agency/PCA and/or PCA Membership . Upon mutual written agreement of both Parties, this contract may be extended beyond the contract expiration date if allowed by state and/or local jurisdiction. 9. Awarded Contractor Assignment of Contract to Others. Awarded Contractor may not assign this Contract or any of its rights, duties or obligations hereunder without.the prior written approval of Awarding Agency/PCA. Any attempted assignment of this Contract by Awarded Contractor shall be nul l and void . Any Purchase/Job Order made as a result of this Contract may not be transferred, assigned, subcontracted, mortgaged, pledged, or otherwise disposed of or encumbered in any way by Awarded Contractor without the prior written approval of Awarding Agency/PCA and, if applicable, the PCA Member. 10. Compliance with Laws. Awarded Contractor and their subcontractors shall certify compliance with all applicable federal, state, and local laws, statutes, ordinances, standards, orders, rules, and regulations, including, as applicable : • Federal Agencies may incorporate by reference FAR and DFARs sections that are appropriate to their projects. • All contracts made by the non -federal entity under a federal award must contain the appropriate provisions of 2 CFR, Part 200-Appendix ii. • Workers Compensation Jaws • Minimum/maximum salary and wage statutes and regulations; prompt payments • Licensing laws and regulations • Davis-Bacon Act (40 U.S .C. § 276a/29 CFR Part 5) • Copeland "Anti-Kickback" Act (18 U.S.C. § 874/29 CFR Part 5) • Equal Employment Opportunity (in compliance Executive Order 11246, amended by E.O. 11375 and supplemented by DOL Reg . 41 CFR Part 60) • Contract Work Hours and Safety Standards Act (40 U.S.C. § 327-330/29 CFR Part 5) • McNamara-O'Hara Service Contract Act {41 U.S.C. 351) • Section 306 of the Clean Air Act (42 U.S. C. § 1857.h .) • Section 508 of the Clean Water Act (33 U.S . C. § 1368) • Executive Order 11738, EPA regulations (40 CFR Part 15) • Administrative Requirements for Grants and Cooperative Contracts to state-, lo co/.- , and federally-recognized Indian tribal governments (24 CFR Part 85) • Mandatory standards and policies contained in applicable state energy conservation plans issued in compliance with the Energy Policy and Conservation Act (Pub. L. 94 -163, 89 Stat. 871) For Arizona Purchase Orders under this contract: • AZ 34-607 as revised, will apply, and all applicable requirements and regulations, including those related to reporting, patent rights, copyrights, data rights and those mandated by federal agencies making awards of federal funds to Members • Arizona "Cancellation or Conflict of Interest" A. R.S . 38 -51 .1. • Records Retention : School Code Rl-2-1083 by A .R.S. 35-214 and 35-215 Page 13 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items • A.R.5. 41-4401 and 23-214{A) "Federal Immigration and Nationality Act" (FINA) • A.R .5. 15-512(H) providesforfingerprinting for contractors and subcontractors, and Awarded Con tractors to be fingerprinted where frequent or regular services are performed on school grounds Construction Projects-A/I States, Awarded Contractor is responsible to : • Maintain all required licenses, certifications, permits, and any other documentation necessary to perform this Contract. All permits will be acquired by Awarded Contractor and invoiced to the PCA Member, at cost, as part of the Purchase Order, unless otherwise provided by the PCA Member. • Comply with all state and local building code requirements unless other-wise specifically provided in the Member's Purchase Order or Job Order, and Awarded Con tractor must pay all fees and charges for connections to outside services and for use of property outside the project site. • Be acquainted with and complying with the regulations and laws of each state and jurisdiction (where they operate) that govern payment retention and progress payments for public projects. 11. Additional DFARs Federal Security Requirements for PCA Members and Awarded Contractors . Some federal agencies require certifications from contracted primary and sub-tier Awarded Contractors that conform to the Cybersecurity Maturity Model Certification (CM MC) and other requirements, as mandated by the U.S. Department of Defense under FAR Clause 52.204 -21, NIST Special Publication 800-171 per the Defense Federal Acquisition Regulation Supplement (DFARs) 252.204-7012 (3, 4, and 5). PCA contracts allow federal agencies the ability to have a supplemental contract that meets their additional requirements; and these additional requirements would take precedent with total project/contract control with that agency . Sub-tier companies working on those projects have to be certified . Universities working under the above contract certifications will be required to have the appropriate certification level(s); this includes the university's sub-tier contractors. 12 . Force Majeure. Force Majeure shal l include, but is not limited to, governmental restraints or decrees, provided they affect all companies in the Awarded Contractor's industry equally and are not actions taken solely against the Awarded Contractor; acts of God (except natural phenomena, such as rain, wind or flood, which are normally expected in the locale in which performance is to take place); acts of man such as work stoppages due to labor disputes or strikes, fires, explosions, epidemics, riots, war, rebellion, or sabotage. Parties will be required to use due caution and preventive measures to protect against the effects of Force Majeure, and the burden of proving that Force Majeure has occurred shall rest on the Party seeking relief under this paragraph. The Party seeking relief due to Force Majeure will be required to promptly notify the other Party in writing, citing the details of the Force Majeure event, and will be required to use due diligence to overcome obstacles to performance created by the Force Majeure event, and shall resume performance immediately after the obstacles have been removed, provided the contract has not been terminated in the interim. Delay or failure of performance, by either Party to this contract, caused solely by a Force Majeure event shall be excused for the period of delay caused sole ly by the Force Majeure event, provided Page 14 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items the affected Party has promptly notified the other Party in writing . Neither Party shall have any claim for damages against the other resulting from delays caused solely by Force l'vlajeure. Neither PCA nor PCA Members will be responsible for any costs incurred by an Awarde d Contractor because of the Force Maj e ure event unless the PCA Member has requested, in writing, that the Awarded Contractor incur such costs in connection with any delay or work stoppage caused by the Force Majeure event. Notwithstanding any other provision of this paragraph, in the event the Awarded Contractor's performance of its obligations under this contract is delayed or stopped by a Force Majeure event, Awarding Agency/PCA shall have the option to terminate this Contract. Furthermore, this paragraph sha ll not be interpreted as to limit or otherwise modify any of the PCA Member's rights as provided elsewhere in this contract. 13 . Governing Law and Exclusive Venue. The laws of the State of Texas, without regard to its provisions on conflicts of laws, govern this Contract. Any dispute under this Contract involving Awarding Agency must be brought exclusively in the state and federal courts located in County of Harris County, Texas, and the parties hereby submit to the exclusive jurisdiction of said courts . Any dispute not involving Awarding Agency but involving a PCA Member and Awarded Contractor shall be governed by the laws of the state of the Member, without regard to its provisions on conflicts of laws, and exclusive jurisdiction and venue shall lie in the city, county, and state of the Member. In any contract dispute arising between PCA Members and Vendors every effort should be made by the parties to negotiate in good faith before legal action is taken . The parties may elect to use an impartial Ombudsman or Arbitrator to work with both parties to negotiate an amical sett lem e nt. 14. Indemnification. AWARDED CONTRACTOR SHALL INDEMNIFY AND HOLD HARMLESS AWARDING AGENCY , PCA, AND EACH PCA MEMBER , INCLUDING MEMBERS' DIRECTORS, OFFICERS, ADMINISTRATORS, EMPLOYEES, AND AGENTS, FROM ALL CLAIMS, LIABILITIES , COSTS, SUITS OF LAW OR IN EQUITY, EXPENSES, ATTORNEYS' FEES, f'INES , PENALTIES OR DAMAGES ARISING FROM ACTS OR OMISSIONS OF AWARDED CONTRACTOR, AWARDED CONTRACTOR 'S EMPLOYEES, AGENTS, OR SUBCONTRACTORS , IN CONNECTION WITH THIS CONTRACT , INCLUDING WITHOUT LIMITATION, THOSE ARISING FROM CLAIMED INFRINGEMENT OF ANY PATENTS, TRADEMARKS, COPYRIGHT OR OTHER CORRESPONDING RIGHT(S) WHICH IS RELATED TO ANY ITEM AWARDED CONTRACTOR IS REQUIRED TO DELIVER. AWARDED CONTRACTOR'S OBLIGATIONS UNDER THIS CLAUSE SHALL SURVIVE ACCEPTANCE AND PAYMENT BY AWARDING AGENCY, PCA OR THE MEMBER. 15. Non-Appropriation "Funding Out" Clause. Award e d Contractor acknowledges that many Texas governmental entities, including educational entities, are required to include a funding out claus e in accordance with TEX. LOCAL GOV'T. CODE§ 271.903 concerning non -appropriation of fund s for multi-year contracts . Other states may have simi lar statutes . Parties acknowledge that this Contract, any Supplemental Contract, any Purchase/Delivery/Job Orders are commitments of th e current revenue of PCA Member only. 16 . Notice. Any notice provided und er the terms of this Contract by one Party to the other Party sha ll be in writing and shall be sent by hand -delivery, by certified or registered mail, return re ce ipt Page 15 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items requested, or by email pcamerica@pcamerica.org and require a read receipt. Notice shall be deemed effective upon receipt. Electronic signature is legal and acceptable . 17 . Notification of Material Change in Awarded Contractor Operations . Awarded Contractor is required to notify Awarding Agency/PCA of any material change in operations, including, but not limited to, changes in distribution rights for awarded products, bankruptcy, material changes in financial condition, change of ownership, and the like, within thirty (30) business days of such change, or as soon as is practicable. 18 . Equal Opportunity; Equal Employment Opportunity (EEO) Disclosures. It is the policy of Awarding Agency/PCA not to discriminate on the basis of race, color, national origin, gender, limited English proficiency or han dicapping conditions in its programs . Awarded Contractor ag re es not to discriminate against any employee or applicant for employment to be employed in the performance of this Contract, with respect to hire, tenure, te rms, conditions and privileges of employment, or a matter d i rectly or indirectly related to emp loym ent, because of age (except where based on a bona fide occupational qualification), gender (except where based on a bona fide occupational qualification) or race, color, religion, national origin or ancestry, handicapping condition, marital status, political affiliation or belief, or veteran status. Award ed Contractor further agrees that every subcontract entered into for the performance of this Contract shall contain a provision requiring non-discrimination in employment herein specified, binding upon each subcontractor. Breach of this covenant may be regarded as a material breach of the Contract. A final, non-appealable judgment by a court of competent jurisdiction under which Awarded Contractor was proven to discriminate in violation of this paragraph will constitute Awarded Contractor's material breach of this Contract, whereupon Awarding Agency/PCA may terminate this Contract. 19 . Working on PCA Member's Property. Awarded Contractor, its employees, subcontractors, and subcontracto r's employees may not use or possess any weapons, alcoholic or other intoxicating beverages, illegal drugs or controlled substances while on the job or on PCA Member's property, nor may such workers be intoxicated or under the influence of alcohol or drugs on PCA Member's property . 20. Subcontractors, If Applicable. Awarded Contractor shall be fully responsible to the PCA Member for all acts and omissions of the subcontractors used in the performance of any part of this Contract. Nothing in this Contract shall create any obligation on the part of Awarding Agency/PC!--\ or PCA Members to pay or to see to the payment of any monies due any such subcontractor except as may otherwise be required by law. Prime contractors agree that they are knowledgeable about 2 C.F.R. § 200.321 and will be able to demonstrate that they took the "six affirmative steps" when selecting subcontractors . 21 . Insurance. Vendor is required to prov ide a Certificate of Insurance with its solicitation response and provide PCA Member with copies of certificates of insurance, naming the Member as additional insured for Texas Workers Compensation and General Liability In su ranc e, within fourteen {14) business days of re ce ipt of purchase order from PCA Member. Certificates of Page 16 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items Insurance including policy numbe r, name and address of Awarded Contractor, limits of liability, and policy effective dates shall be delivered to Member prior· to commence ment of any work under this Contract. The insurance company insuring Awarded Contractor shall be licensed in th e state in which Member is located and shall be acceptable to the Member. Awarded Contractor shall give Member a minimum of ten (10) days' notice prior to any modifications or cancellation of said policies of insurance. Awarded Contractor shall, at all times during the Term of this Contract, maintain insurance coverage with not l ess than the type and state statutory requirements . Awarded Contractor shall require all subcontractors performing any work under or relating to this Contract to maintain coverage with comparable limits of liability. Such insurance is to be provided at the sole cost of the Awarded Contractor. Specialty insurance, such as "marine insurance", if required for a Purchase Order, may be li sted as a line item and passed through to the Member. All policies of insurance shall waive all rights of subrogation against PCA Members, and Members' officers, employees and agents . Minimum Insurance Requirements • Auto Liability Coverage: Comb . Single Limit, each accident/any auto • Commercial General Liab i lity, each occurrence : Damage to Rented Prem ises, each occurrence Medical Expenses, any one person Personal and Advertising Injury General Aggregate Products -Comp/Op Aggregate • Umbrella Liability, each occurrence: • Excess Liabil ity, aggregate Workers Compensation : Employers' Liabilily, each accident E.L. disease -e ach employee E.L. disease -policy limit $1,000,000 $1,000,000 $50,000 $5,000 $1,000,000 $2,000,000 $2,000,000 $1,000,000 $1,000,000 state's statutory limit $1,000,000 $1,000,000 $1,000,000 22. Performance and Payment Bonds, if Applicable. Award ed Contractor agrees to provide performance bonds and/or payment bonds to PCA Member, as required by law, based on the amount or estimated amount of any Purchase Order or Job Order. In Texas, TEX. GOVT CODE§ 2269.411; TEX. GOV'T. CODE§ 2253.021; TEX. TRANSP. CODE, Subchopter D, Chapter 22; and TEX. TRANSP. CODE, Chapter 22 apply . Other states may have similar statutes. Awarded Contractor shall submit a letter from a registered bonding (surety) company stc1ting the maximum bonding capacity per project and in aggregate. If possible, also list the bond rate . 23. Customer Support. Awarded Contractor shall provide timely and accurate technical advice to Awarding Agency and PCA staff and PCA Members. Awarded Contractor shall provide reasonable tra ining to PCA staff and PCA M em bers regarding products/service s supp li ed under th is contract by the Awarded Contractor, at no add iti onal charge, upon reque st. 24 . Damage to Member's Property. In the event and to the extent of loss , damage, or destruction to property owned by PCA Member is caused by Awarded Contractor or it's representative, agent, e mploye e, or subcontractor, Awarded Contractor shall indemnify PCA Member and pay to PCA Page 17 o f 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items Member of or the full cost of repair or replacement of such property, whichever is greater. Payment sha ll be due within thirty {30) days of Awarded Contractor's rec eipt of written notice of PCA Member's determination of the amount due. If Awarded Contractor fails to make timely payment, PCA Member may obtain such money from Awarded Contractor by any means permitted by law, including, without limitation, offset or counterclaim against any money otherwise due to Awarded Contractor by PCA Member. 25 . Website Support. Awarded Contractor agrees to cooperate with PCA in publicizing contract information on the PCA website. Awarded Contractor also agrees to work with PCA in updating and maintaining current information on Awarded Contractor activities related to the Contract on the PCA website . Awarded Contractor agrees to provide an electronic version of its logo for use on the PCA website upon request and provide other information as reasonably requested by PCA to help ensure that the PCA website is current and consistently updated. Awarded Contractor agrees to promote its PCA contract by prominently displaying the PCA logo on its website, per company policy, and provide a link to its website from the PCA website at www.pcamerica.org. 26. Promotion of Contract Marketing Plan. The marketing of Awarded Contractor's company, products and/or services shall be the sole responsibility of Awarded Contractor. PCA may supply Awarded Contractor with the PCA Members List. Members will know the requirements for PCA Membership in the jurisdictions in wh ich they operate. PCA will work with Awarded Contractors to assist their customers to complete the PCA Membership process . Other items geared toward the joint-marketing of PCA and Awarded Contractor's company and its products/services shall be at PCA ' s sole discretion. For so long as this Contract is valid and enforceable between the parties, Awarded Contractor agrees to promote its PCA contract with its current customers and future customers/PCA Members, as ag reed to, including the display of the PCA seal in its marketing materials and on Awarded Contractor's website. Awarded Contractor shall submit promotional materials to PCA and obtain written approval before Awarded Contractor finalizes or publishes promotional material bearing the PCA name or seal. Awarded Contractor may not release any press release or other publication regarding this Contract or PCA unless and until PCA first approves the press release or publication in writing. Encouraging Members to circumvent this Contract by purchasing directly from Awarded Contractor may result in suspension or termination of Awarded Contractor's PCA contract. 27. New Products/Job Order Contracting -C onstruct ion Only. New products and pricing, or non-pre - priced , will be handled as defined in the Unit Price Book used by Awarded Contracto r . Sales and installation of proprietary new technology, software and equipment may be accomplished by taking the manufacturer's published retail price on equipment and installation and applying the contractor's bid coefficient and local cost index. 28. Engineering Services. Awarded Contractors doing work in Texas may NOT provide Engineering Services via this contract per TEX . GOVT CODE§ 2254.004 and 791.011. In Texas, if enginee ring or architecture is required, the selection for such professional services shall be made by the PCA Member per Texas law. Awarded Contractors working in states other than Texas shall follow the requirements of those jurisdictions. Page 18 o f 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items 29. Title and Risk of Loss, If Applicable . Whenever a PCA Member is purchasing (and not leasing) a product under this contract, title and risk of loss shall pass upon the later of Member's acceptance of the product or payment of the applicable invoice . 30. Records Retention. Awarded Contractor shall maintain its record s and accounts in a manner that shall assure a full accounting for all products/services provided by the Awarded Contractor to Awarding Agency/PCA Members under this Contract. These records and accounts shall be retained by Awarded Contractor and made available for review by Members for a period agreed to by PCA Member Awarded Contractor, or as required by law . If an audit or contract compliance review has been announced, the Awarded Contractor shall retain its record s and accounts until such audit or compliance review has been completed. 31. PCA Administration Fee and Monthly Report PCA Administrative Fee • PCA Administrative Fee ("Adrnin Fee") for this solicitation/Contract is found in SECT ION 6 -PRICING . • Awarded Contractor shall honor and pay the Admin Fee for all sales that occur resulting from this Contract within thirty (30) days from the date Awarded Contractor receives payment from PCA Member, whether for progress payment, completion of work, or payment for delivered goods. • In the event that Awarded Contractor's PCA contract expires or is terminated, Awarded Contractor agre es to pay the Adm in Fee for all projects extending beyond the expiration or termination date for those Purchase/ Delivery/Job Orders received prior to expiration or termination . • Pass -Through costs that are subtracted from the gross contract/purchase order amount before calculating the Adm i n Fee include items such as specialty insurance, taxes, cost of bonds, delivery costs . • Awarded Contractor shall make the check payable to "Purchasing Cooperative of America" and send the check to 'Purchasing Cooperative of America', P.O. Box 604, Hico, TX 76457. • The check may be mailed with the monthly report. • Failure to pay the Admin Fee in a timely manner may re sult in su spension or termination of this Contract. Monthly Report • Vendor shall provide PCA w ith a detailed monthly report and proforma showing the total dollar volume of all sales under this Contract for the previous month in Microsoft Excel, in the format and with the information specified by PCA . • Reports are due on the fifteenth (15) day of the month after the close of the pre vious month . • Vendor is responsible for collecting and compiling all sales under t his Contract from all PCA M e mbers and submitting one (1) consolidated monthly report . • The monthly report shall include, at a minimum, the date of each P. 0 . with scheduled start and comp l etion date, P. 0 . number, Member/cu stomer name, city/town, and P. 0 . total dolla r amount. Page 19 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items • Include an overview of pending projects (the "proforma") on the Monthly Report. • Awarded Contractor (Vendor) shall submit a copy of PCA Member/customer Purchase Order and/or supplemental agreement a long with the mandatory monthly report, as well as change orders made prior to project completion . • Reports shall be submitted in Excel format to Purchasing Cooperative of America at P.O . Box 604, Hico, Texa s 76457, or electronically to Reports@pcamerica.org . • The Monthly Report form is at www.pcamerica.org on the Forms Tab . 32 . Additional Fees and Reporting Information. Some states and other government/non -profit agencies require an additional fee to use another state's or agency's contracts in their jurisdiction. If an additional fee is requested and Awarded Contractor agrees, Awarded Contractor shall submit copies of the purcha se orders involved and pay the additional fee to PCA who will then pay the entity involved . Additional fees must be discussed with PCA prior to acceptance of additional fee charges. If this contract is adopted by another cooperative or entity, Awarded Contractor for this contract is still responsible for PCA fees based on the work performed for that entity, cooperative and/or that cooperative's Members. All such work shall be reported on the PCA Monthly Report and fees paid accordingly. Awarded Contractors may not use PCA contract to request a contract from another agency or purchasing cooperative without the written approval of PCA. To do so without PCA written approval will automatically violate the provisions of this contract resulting in its immediate cancellation . Other cooperatives desiring to utilize PCA contracts must sign an lnterlocal Agreement or contract with PCA defining the contract's use and PCA payment requirements. 33. Right to Review, Audit and Inspect. Awarding Agency/PCA, PCA Members, any federal agency that has awarded federal funds/grants to Member for applicable products/services, the Comptroller General of the United States, and authorized representatives, shall, upon written notice, have the right to reasonably audit and examine Awarded Contractor's records and accounts relating to this Contract and inspect projects performed by Awarded Contractor relating to this Contract . Records shall be open to inspection and audit review and/or reproduction to th e extent necessary to adequately permit evaluation and verification of: a. Awarded Contractor's compliance with this Contract and the requirements of the solicitation . b . Compliance with procurement laws , policies, and procedures, including, without limitation, reviewing/comparing pricing on invoices for Awarding Agency or PCA Members. c. Compliance with provisions for computing billings to Members. 34 . Supplemental Contracts Awarded Contractor and PCA Member may enter into a separate , supplemental contract per purchase order . Any supplemental contract developed in addition to this Contract and/or the solic i tation is exclusively between the PCA Member and Awarded Contractor and shall have no effect or impact on Awarding Agency, PCA , any other PCA Member, or this Contract . Any supplemental contract between Awarded Contractor and PCA Member may be subject to immediate cancellation by the PCA Member (without penalty to the PCA Member) if, in the opinion of the PCA Member, t he quality, service, specification r e quirements, and/or th e term s and conditions are not maintained as stated in the supplemental contract. Copies of all Page 20 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items supplemental agreements and purchase orders shall be sent to PCA by Awarded Contractor as part of this contract. 35 . PCA Member Tax Exempt Status. PCA Members that are Texas governmental agencies are exempt from payment ofTexas State Sales Taxes und e r TEX . TAX CODE§ 151.310 for the purchase of tangible personal property . Other states may have similar laws. PCA Members shall not be liable for any taxes resulting from this Contract, except where otherwise required by law . 36. Awarded Contractor-Tax Responsibilities and Indemnification for Taxes. Awarded Contractor is responsible for complying with the Federal government's and all States' tax laws of states in which they work . Awarded Contractor and all subcontractor(s) of Awarded Contractor shall pay all fede ra l, state, and local taxes applicable to Awarded Contractor's operation, any persons employed by Awarded Contractor, and all subcontractors of Awarded Contractor. Award ed Contractor shall require all subcontractors to hold Awarding Agen cy /PCA and the PCA Member harmless from any responsibilitv for taxes, damages, and interest. If applicable, contributions required under federal, state, and/or local laws and regulations and any other costs, inc luding, but not limited to, transaction privilege taxes, unemployment compensation insurance, Socia l Security, and Workers Compensation, shall be the sole responsibility of Awarded Contractor . 37 . Sales Tax-Texas Only. Upon request and as appropriate, each Member will provide a Tax Exemption Certificate to the Awarded Contractor. Texas government entities that are public jurisdictions that are exempt from Texas sa le s, excise, and use taxes. Unless otherwise specified in this solicitation, Texas sales tax will not be included in any delivery order or purchase order or invoice submitted by any Awarded Contractor unless the Awarded Contractor has requested a Texas Sales Tax Exemption Certificate from the Member in writing and failed to receive the same within a reasonable period of time. The Limited Sale s, Excise, and Use Tax Laws recogn ize the inclusion of tax exemption information as part of a purchase order document to be as binding as if it had been submitted separately, and by responding to thi s solicitation, Awarded Contractor has agreed to accept tax exemption information in such form . 38 . Taxpayer Identification Number and Certification, W -9. To receive payment under this Contract, Awarded Contractor shall have a current IRS W -9 Form on file with PCA Member. 39 . Tax Requirements of States Other than Texas. Payment of taxes by PCA Members Outside of Texas -PCA Members outside of Texas will pay only the rate and/or amount of taxes per the purchase order sent to the Awarded Contractor as appropriate to the specific PCA Member. State and Local Transaction Privilege Taxes -The PCA Member is subject to all applicable state and local transaction privilege taxes. Transaction privilege taxes apply to the sales of products and are the so le responsibility of Awarded Contractor, as the seller, to remit. Failure to remit taxes from the PCA Member, as the buyer, does not relieve Awarded Contractor, as the seller, from its obligation to remit taxes . 40. Severability. In the event any one or more of the provisions contained in this Contract shall for any reason be held to be invalid, illegal, or unenforcea ble in any respect, such invalidity, illegality, or unenforceability shall not affect any other provisions, and the Contract shall be construed as if such invalid, illegal, or unenforceabl e provision had never been contained in it. Page 21 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items 41. Waiver. No claims or rights arising out of a breach of this contract can be discharged in whole or part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved Party. No failure on the part of either Party at any time to require the performance by the other Party of any term hereof shall be taken or held to be a waiver of such term or in any way affect such Party's right to enforce such term, and no waiver on the part of either Party of any term hereof shall be taken or held to be a waiver of any other term hereof or the breach thereof. No waiver, alteration, or modification of any of the provisions of this Contract shall be binding unless in writing and signed by duly authorized representatives of the parties hereto. 42. Remedies for Non-Performance of Contract and Term ination of Contract. Should the participating PCA Member suspect or find that the Awarded Contractor or any of its subco ntractors are not in compliance, PCA Member may pursue any and all remedies allowed by law, inc luding, but not Ii mited to: suspension of work, termination of the contract for default, and suspension and/or debarment of the contractor. All costs necessary to verify compliance are the responsibility of the Contractor. In any contract dispute arising between PCA Members and Vendors every effort should be made by the parties to negotiate in good faith before legal action is taken. The parties may elect to use an impartial Ombudsman or Arbitrator to work with both parties to negotiate an amicable settlement. This Contract shall r emain in effect until: a. Contract expires by its terms . b. Terminated For Convenience: Awarding Agency/PCA Contractor may terminate this Contract, in whole or in part, without penalty and without cause, by giving thirty (30) days' written notice to Contractor . c. Terminated For Cause : Awarding Agency/PCA may terminate this contract if Contractor fails to perform as agreed or is not performing to the standards expected by PCA Member and PCA. d . Contract is terminated by mutual consent of PCA and Awarded Contractor with thirty (30) days' written notice. All active purchase orders must be completed . Awarding Agency/PCA further reserves the right to terminate the Contract immediately in the event Awarded Contractor fails to : e. Meet schedules, deadlines, and/or delivery dates within the time specified in the solicitation, this Contract, and/or a Purchase/Job Ord e r; f. Make any payments owed; or g. Otherwise perform in accordance with this Contract and/or the solicitation. Awarding Agency/PCA m ay terminate the Contract with written notice to Awarded Con t ractor if PCA believes, in its sole discretion, that it is in the best interest of Awarding Agency, PCA or PCA Members to do so. Awarded Contractor agrees that Awarding Agency/PCA shall not be liable for damages in the event that Awarding Agency/PCA declares Awarded Contractor to be in default or breach of this Contract and/or the solicitation. In the event of a breach or default of the Contract and/or the Page 22 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items solicitation by Awarded Contractor, Awarding Agency reserves the right to enforce the performance of the Contract in any manner prescribed by law or deemed to be in the best interest of Awarding Agency PCA Members . 43 . Disclosure of Interested Parties-Texas Requirement. Pursuant to TEX. GOVT CODE§ 2252 .908 the Texas Ethics Commission (TEC) has adopted a certificate of interested parties form (Form 1295) and rules requiring business entities and state agency personnel to file Form 1295 on the TEC website at https://www.ethics .state.tx .u s/tec/1295-lnfo.htrn. It is Awarded Contractor's responsibility to comply with all disclosure laws including Chapter 2252. Disclosure will not be handled by Awarding Agency/PCA on behalf of PCA Member . 44. Awarding Agency/PCA Reservations. PCA reserves the right to: • Cancel this solicitation in whole or in part, at the sole discretion of PCA . • Accept, reject, or negotiate modifications in any terms of the Awarded Contractor's proposal or any parts thereof. • Conduct oral interviews/discussions or presentations necessary to select the best value Awarded Contractor and/or to obtain competitive pricing. • Reject and/or disqualify any or all proposals received, to award contracts for individual products or services as may appear advantageous, and to negotiate sepa rately in any manner necessary to serve the best interest of Awarded Agency/PCA and/or PCA Members . • Waive any formalities, techn ica lities, or other defects if deemed in the best interest of PCA and/or PCA Members; Request clarification and/or correction of Awarded Contractor(s) for the purpose of eliminating minor errors, clerical errors, and/or non -substantive irregularities. • Award one or more contracts, in part or in whole, to a single or to multiple Awarded Contractors, in PCA sole discretion. • Make all decisions regarding this solicitation, including, without limitation, the right to decide whether a proposal substantially complies with the requirements of this solicitation. • Remove, for cause, any Awarded Contractor personnel working under this contract. Page 23 of 49 PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items l:QF)RollKall Exceptions to RFP This document outlines RollKall's exceptions or clarifications to PCA's RFP "OD-370-22 Extra Duty Pollce Officer Details, Scheduling Services and Related Items" as noted in tracked changes in the copy of the RFP provided separately. RollKall's suggested edits are highlighted below. , ·Exceptioll ' ' .. section/Pages · , )leasonlng .. . ~ •.-. ,• Contract, Amendment -a permanent change in a Glossary • Add language for contract; i.e., a correction of an error, an addition Page 8 of RFP mutual agreement. to, deletion from, or correction or modification of . an existing contract, as mutuall}". agreed in writinc1 _ bv the parties tl1ereto. Contract, Supplemental-a separate, additional Glossary " Add language to contract entered into and aqreed in writing Page 8 of RFP clarify agreement between a Member and Vendor to further define should be in writing . the level of service and/or product requirements over and above the minimum defined in the solicitation/Contract; example SAAS, etc. Purchase Order {PO) -Member's written order Glossary 0 Add language to for Vendor to proceed with providing goods Page 9 of RFP clarify agreement and/or services. Special terms and conditions should be in writing. agreed to by Vendor and Member in wri tinq may be added as to the PO, including such items as requirements concerning certificates of insurance and small-or-disadvantar:ied business aoals. Scope of Work -overview of the work to be Glossary " Add language to agreed upon between Venclor and MernberJ.Q_ Page 9 of RFP clarify agreement ~ritlnq. should be in writing. l Entire Agreement. Tl1e term "Contract'' as Section 3-.. Add language to used in this document represents the entire Contract Terms clarify agreement agreement between the Parties, and includes and Conditions should be in writing. the comprehensive collection of the Solicitation; Contract Terms and Conditions; #1 -1"1 paragraph Completed and signed forms; Awarded Contractor's solicitation response; Page 1'1 of RFP addendums to the solicitation, if any; attachments and exhibits, if any; negotiated items in writing that become amendments to the contract; additional agreements ("supplemental contracts"} in writing between Member and Awarded Contractor; and additional terms, conditions, or instructions contained in each individual purchase order issued by PCAMember and aqreecl in writinq bv .Awarded Contrac tor. For U1 e avoidance of doubt, 1\wardecl Contractor shall not be 9_ouncl by an}". gurchase order or sup~leme ntal contract unless and until aqreed in writing _Q.Y. t he Member ancl 1-\warded Contractor. A supplemental contract between Awarded Section3-" Change Contractor and PCA Member may be Contract Terms capitalization and ' PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items established to further detail the terms and conditions and scope and specifications of the PCA Member's specific project. In the event of a conflict between this Contract and the Supplemental Contract,7 A.s!s to the Awarding Agency/PCA, this Contract shall prevail. In the event of a conflict between this Contract and the Supplemental Contract,, g-As to the PCA Member and Awarded Contractor, the supplemental contract shall prevail unless the supplemental contract states otherwise. The supplemental contract, as aqreed between tl 1e PCA Member and Awarded Contractor, may be added to the PCA Member's purchase order. 7. Amendments To This Contract. No amendment of this Contract between Awarding Agency/PCA and Awarded Contractor shall be permitted or shall have any effect unless and until a written amendment to this Contract is approved and executed by PCA and Awardec:I Contrector. Awarding Agency/PCA reserves the right to rnak.e a contract award for a longer initial term period if it is determined to be in the best interest of the Awarded Agency/PCA and/or PCA Membership , subject to Awarded Co ntractor's prior written approval (which approval shall not be unreasonably withhelcl or clelayecl). Upon mutual written agreement of both Parties, this contract may be extended beyond the contract expiration date if allowed by state and/or local jurisdiction. 12 . Force Majeure. ~Force Majeure~ means any acts beyond the reasonable control of a party.., an d shall include, but is not limited to, governmental restraints or decrees, provided they affect all companies in the Awarded Contractor's industry equally and are not actions taken solely against the Awarded Contractor; acts of God (except natural phenomena, such as rain, wind or flood, which are normally expected in the locale in which performance is to tal<e place); epiclem!cs or pa ndemics ; acts of man such as work stoppages due to labor disputes or strikes, fires, explosions, epidemics, riots, war, rebellion, or sabotage. Parties will be required to use due caution and lWRollKall and Conditions #1 -last paragraph Page 11 of RFP Section3- Contract Terms and Conditions #7 -1" paragraph Page 12 of RFP Section3- Contract Terms and Conditions #8 -last paragraph Page 13 of RFP Section 3- Contract Terms and Conditions #12 Pages 14-15 of RFP puncuation for sentence flow " Clarify agreement between member and RollKall. $ Add RollKall to approval of contract amendment. " Add language that includes all three parties' agree to extend the award. • Add additional clarification to definiiton . ,. Add epidemics or pa ndemic s ., Clarify timings • Add that notice should be in writing PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items lfflJ)RoUKall Exception ·Se~.tion/Pages Reasoning . ' ·;: preventive measures to protect against the effects of Force Majeure, and the burden of proving that Force Majeure has occurred shall rest on the Party seeking relief under this paragraph. The Party seeking relief due to Force Majeure will be required to promptly notify the other Party in writing, citing the details of the Force Majeure event, and will be required to use due diligence to overcome obstacles to performance created by the Force Majeure event, and shall resume performance 1ffiR:i€6-iat-ely---,as soon as reasonably practicable after the obstacles have been removed, provided the contract has not been terminated in the interim , Delay or failure of performance, by either Party to this contract, caused solely by a Force Majeure event shall be excused for the period of delay caused solely by the Force Majeure event, provided the affected Party has promptly notified the other Party in writing, Neither Party shall have a ny claim for damages against the other resulting from delays caused solely by Force Majeure. Neither PCA nor PCA Members will be responsible for any costs incurred by an Awarded Contractor because of the Force Majeure event unless the PCA Member has requested, in writing, that the Awarded Contractor incur such costs in connection with any delay or work stoppage caused by the Force Majeure event. Notwithstanding any otr1er provision of this paragraph, in the event the Awarded Contractor's performance of its obligatlons under this contract is delayed or stopped by a Force Majeure event for a period of fifteen (15) consecutive clays, Awarding Agency/PCA shall have the option to terminate this Contract uoon written notice to Awarclecl Contractor. Furthermore, this paragraph shall not be interpreted as to limit or otherwise modify any of the PCA Member's rights as provided elsewhere in this contract. h4 . Indemnification; limitation of Liability. AWARDED CONTRACTOR SHALL INDEMNIFY AND HOLD HARMLESS AWARDING AGENCY, PCA, AND EACH PCA MEMBER, INCLUDING MEMBERS' DIRECTORS, OFFICERS, ADMINISTRATORS, EMPLOYEES , Af\10 Section 3- Contract Terms and Conditions #14 • Clarify limits of liability PURCHASING COOPERATIVE OF AMER IC A PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items {®J RollKall , 'Exception < < < < ' ",,~ . ' __ , ----,, ,, £:_'>, 'Se'ction/Pages -, ' Reasqning ' ~. J ;,: •; / :t < AGENTS, FROM ALL CLA IMS, LIABILITIES, Page 15 of RFP COSTS, SUITS OF LAW OR IN EQUITY, EXPENSES, ATTORNEYS' FEES, FINES, PENAL TIES OR DAMAGES, SOLELY TO THE EXTENT A RISI NG FROM: (A) NEGLIGENT OR MORE CULPABLE ACTS OR OMISSIONS OF AWARDED CONTRACTOR, AWARDED CONTRACTOR'S EMPLOYEES, AGENTS, OR SUBCONTRACTORS, IN CONNECTION WITH THIS CONTRACT, +NGW8 I~ I G VVITHOUT l:::+MFFA-T-¼G,'\I, Tl IOS: AR-l&l-J>.lG -----f.OOM Gt-A-Hv1fBO R (B) INFRINGEMENT OF ANY PATENTS, TRADEMARKS, COPYRIGHT OR OTHER CORRESPONDING RIGHT(S) WHICH IS RELATED TO ANY ITEM AWARDED CONTRACTOR IS REQUIRED TO DELIVER, AWARDED CONTRACTOR'S OBLIGATIONS UNDER THIS CLAUSE SHALL SURVIVE ACCEPTANCE AND PAYMENT BY AWARDING AGENCY, PCA OR THE MEMBER, IN Nb EVENT SHALL AWARDED CONTRAC TOR 'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THlS CONTRACT OR ,-\NY PURCHASE ORDER HEREUNDER WHETHER AR ISING OUT OF OR RELATED TO BREACH OF CONTRACT TORT (INCLUDING NEGLIGENCE) mi OTHERWISE, EXCEED THE TOTi\L AMOUNTS PAID AND PAYABLE TO AWARDED CONTRACTOR PURSUANT TO TH IS CONTRACT. '25. Website Support. Awarded Contractor agrees Section3-" Add language about to cooperate with PCA in publicizing contract Contract Terms logo use information on the PCA website. Awarded and Conditions Contractor-also agrees to work with PCA in updating and maintaining current information #25 on Awarded Contractor activities related to the Contract on the PCA website, Awarded Page 18 of RFP Contractor agrees to provide an electronic version of its logo for use on the PCA website upon request and provide other information as reasonably requested by PCA to help ensure that the PCA website is curr ent and consistently updated . PCA acKnuwledqes that (al Awarded Contractor is the owner of an}". such icgo. as \-Veil as its trademarks, througho ut the world and all qoodwill related thereto, (b) a ll use thereof uncler this Contract {mcl an,L qoodwili accruing frorn sucl, use will inure so!e!Y: to Awarded Contr actor's benefit. and (c) any ancl all use thereof sha ll be in a manner consistent witr, Awarded Contractor's stanclarcls c1ualitv stVl t1 and irna qe_ Awarded PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items Contractor agrees to promote its PCA contract by prominently displaying the PCA logo on its website, per company policy, and provide a link to its website from the PCA website at www.ocarnerica.ora. 130. Records Retention. Awarded Contractor shall maintain its records and accounts in a manner that shall assure a full accounting for all products/services provided by the Awarded Contractor to Awarding Agency/PCA Members under this Contract. These records and accounts shall be retained by Awarded contractor and made reasonablv available for review by Members for a period agreed to by PCA Member Awarded Contractor, or as required bv law. 32. Additional Fees and Reporting Information. Some states and other government/non-profit agencies require an additional fee to use another state's or agency's contracts in their jurisdiction. If an additional fee is requested and Awarded Contractor agrees, Awarded Contractor shall submit copies of the purchase orders involved and pay the additional fee to PCA who will then pay the entity involved. Additional fees must be discussed witl1 PCA prior to acceptance of additional fee charges. If this contract is adopted by another cooperative or entity, Awarded Contractor for this contract is still responsible for PCA fees based on the work performed for that entity, cooperative and/or tt1at cooperative's Members. Alt such work shall be reported on the PCA Monthly Report and fees paid accordingly. For the avoidance of doubt, no Partv shall be bound bv any such additional fees unless and until mutually agreed in writina. This Contract shall remain in effect until: a. Contract expires by its terms. b. Terminated For Convenience: Awarding Agency/PCA Contractor may terminate this Contract, in whole or in part, without penalty and without cause, by giving thirty (30) days' written notice to ~i:f8--et6fthe other party . c. Terminated For Cause: Awarding Agency/PCA may terminate this contract if Contractor fails to perform as agreed or is not performing to the standards expected by PCA Member and PCA, and such failure is not c ured within thirty (30} clays Section3- Contract Terms and Conditions #30 Page 19 of RFP Section 3- Contract Terms and Conditions #32 Page 20 of RFP Section 3- Contract Terms and Conditions #42 Page 22 of RFP (ffli}RoUKall " Language allowing reasonable time for gaining access to records. " Additional fees to be agreed in writing " Clarify parties on Termination for convenience ,. Allow RollKall the opportunity to cure performance issues ., Clarify failure caused by default or breach PURCHASING COOPERATIVE OF AMERICA PCA OD-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items (QBJRollKal.l ,follo w ing Awa rd e d Con t ractor's receip t o f w ritten notlc e th ereof, d . Contract i s terminated by mu t ual consent of PCA and Awarded Contractor with thirty (30) days' written notice. All active purchase orders must be completed . Awarding Agency/PCA further reserves the right to terminate the Contract immediately in the event Awarded Contractor fails to do anv. of tt1 0 follow!nq , and suc h fa ilu r e is not c ure d wi t hi n t hirty (30) da y s followin g Aw ar c!e d Co ntracto r's rece iot of wr i tten not ice th e r eof: e. Meet schedules, deadlines, and/or delivery dates within the time specified in the solicitation, tl1is Contract, and/or a Pu r chase/Job Order; f. Make any payments owed; or g . Otherwise perform in accordance with thi s Contract and/or t he solicitation . Awarded Contractor agrees that Awarding Agency/PCA shall not be liable for damages m-tl=tt, ev-eflHfl a t Awa rd ing A§etrey-f PGA-ee€h:1fe5-Causecl !2.Y_ Awarded Contractor~ te-be-tft-·default or breach of this Contract and/or the solicitati on. In the event of a breach or d efault of the Contract and/or the solicitation by Awarded Contractor, Awarding Agency reserves the right to enforce the performance of the Contract in any manner p rescribed by law or deemed to be in the best inte rest of Award ing_Aq,.;Z_e~n:.::c~yr__:,-P..::C:.:..A:._:M~e::.:m.:.:b~e:.:.r.:::s:..... ---·f-=--:-;-----:;;--~---i-----------, Th~-ffitJ-S-t -p-F&VtE le t hefr own on duty Section 5 -Scope • sch edu !:;19 ~o#w-ai=e-ffflust b e :he Ve n d GP,--and Specifications soft'.vai-c i1~t;:;!'Jf-il-h:E~-w-itMhc ex~rn duty softwar::::, fwf-&-p&FtA-€f-5-~ty-SB'f{WBfE;- D FO 'Jid er )➔Ae-Bf'r--6tjty 3o f twarc rnu s~l=la-v-e--t'he-- e-apabi!i~y to allow-e#lcer-s-re--reEJ uest sc:1edL:le- eh,..JH§CS-·a-Rtl-ro~vtseffi·-t-&·~1e o F d e ;1y c ehccl u lc ch anges t r,rough a ·Neb b::;sed so#v-;are-- app !ieat:en an d /or a mcbHc oppli catio~. SshcaBl-e- a+-1angcs in ~he on ci'.:lt y s e Hware mu:.:t im_m_ed l ~ b e avcila ble to the--&Bf :PNa re us eel to a S:f!tifl+S,Bf- e#--,,iti-t-y-aeh1H-S~+-e-ffi::: em :::af't-'fi-i~p-fut-- cl eta ii s ci u:in~hec:u1e:l work pericd acs-5oon as m 9"'<!:.'€-&t-fo r time o f.kk:H:H'>§"fA€-f.}e fi m:l-+.o-- apfJf€r✓ ed. T Ac on dut-y-sefw:are must be::: e--;)fP.~ete--se-l=teEl-uH n g, a t ten cl a Ac: t r-aokiA ~-- ~0ll-p r c para ti on s olt.;:ki-n cum::nt ly in use :::t- f}Wiic .s ~~~gen:::i e::: in the ~d S:::it2s; an e, ffH:¼5t ifl~egr:1te r:::&I -#Ft,e-wi-th e:(trc ctut 11 prs<;;ra-ffr admi:iis:ra~G:I:. As a s~aF&affJ...f-eat-tlfe;- Sp e cification s #4 Page 4 3 of the RFP 6 Ro ll Kall does not currentl y p rovide ON -duty scheduling software, although several of our clients use our p latform to schedule time for special events or other overtime j o bs that do not get proc es sed throug h our payments engine. We also have th e ability to integrate with any other on - duty software th at a llows the integration PURCHASING COOPERATIVE OF AMERICA PCA 00-370-22 Extra Duty Police Officer Details, Scheduling Services and Related Items Exception ., < < < both on duty and off duty schddL1lcs of officers .. fffi'.!3t be shown :egether in--eFH=-Yte-lt'H.H''r-tA-6-fi'H~aite-- a/Sip: If the total non-salary charges reach $2 million, t he fee 6i:l-R-Wi l! be reduced to 1.5% for th e remainder of the contracted year. The fee will reve r t to 2% again with each yearly renewal. Se~io'n/Pages Section6- Pricing Page 47 of the RFP t8F)RoUKall Reasoning · ., 'f' 0 On duty software is on our roadmap for the futu r e, but as a start up , our focus is on off-duty as this is our primary area of expertise. .. Edit language for definite reduction Proposal to the Purchasing Cooperative of America RFP #OD -370-22 Extra Duty Police Officer Details, Scl1eduling Services and Related Items · Point of Contact: Albert Vasquez Email: avasquez@rollkall.com , Phone: 469-581-2107 . · Mobile: 817-542-4448 Response to Pricing August 9, 2022 . ' : . IJ RollKall ':f,:.:.,;t,> .. ~•-_,_;:,,:•~~,r: 1! >~ ,:; .-> 1;;_ ~:: •• • ~•·, ,• '~~..J. ~ -~~: ~• ,· ~, .• l.• ,·, •• " ~ ;, , -~__,• _. ,. , -· • -1 Standard Pricing Model Proprietary ancl Conficlential Pricing lnforrrwtion RollKall's flexibil ity allows each agency to choose how to utilize our system and services to best meet their needs. There are three offerings, eac h one building on ihe previoL1s plan, (i.e., Plan 2 includes everything listed in Plans 1 & 2, and Plan 3 includes everytl1ing listed in Plans 1, 2 , & 3). We would be happy to discuss to clarify our pricing moclel. / .· . . . ..:.. -· i ·•· RollKaJI Basic : .: .,. __ _ i __ .:. stHEoli,LiN<; PLATFORM · . . · ; . Ma~age y'ou i ag~nci~ b~slc orl~,ity ssti'e'~u.i ing E1n111ainJnsights through refl!lrtlhg. -•••-••• ••-v •• •· • _. _,.,•••-•· f":iqlj~j)? lrii:lud~~: ., : ...•.. . .., . Sch~clol(ng Ii. }/:>b Po'!\{inir ✓ S~t up-d~p~rlin~n(Pplicl~~-ass/gr,,n eii is : ~nd . office(iltalllr;igspeciticallqns • ✓ l',ssign ·offii;e_rs vi~-m·a_nual a~slgnmerit ,.rirsi ci!rnj! ffrst seri~d;_ iisslgnm.~nt ·groups, _ '· senionly :or tho combl f\aVb n Iha! Y/On<S for --· . ·you --·-· · ✓-Easy:cl_ucil,lp~ anq cicick ou1~ ror offfr.er acc~U~t~bimy · ✓ \1eiv ~d~anced (eporjirjg by di~nt, project , oilice:r,)oi:atioci, i~dsdlclliin , or ag_erfoy. ' . . . $2 por user, par month Ucooslng foo \o Agoncy ' ~ ~ ~ 1 No cosl lo tha Ageney's. Cust~merRequestirlg lhe Job 1 -··::_:, ~~l!~~~t"~~rJ?J?-,; ; ( ~ - .... ·_ Si~p~l!:~ri:~6~7J~ti;t~~it,r~1t 1ti".and All Basic bcneiits ,·ph.ls:, ;--•· · -. . •.· .. ·-··•• .: ..... ~.,.u ·•· .~.;~,¥ ..... ·-• • .4.: ',,~~~••;, ,,,.., ti!ft}J~~~-.· ✓ Rqbus{riipaiil~g for,p~y'rneiil!i ~nd lnVoltjng . . . . ·• .. . ., ~. ~ '. ' . . . . -, .. ., ' . · A~~;;ss to !Compl~ttj lninlrn tice C~verage•·: - -·✓.. d~b~:f~l!t,i~llliy: c~i:tciJ.J~if ,~.~)~ilne ~•/~iti6e,, iiq~ · · :, '.--:-~lf•n~Y "(!rit;lut\os Auto'Llabl\lly, ·En:ors· &,01111ii sl_ons , and ✓' ii~1t;J~~t~satl~n;wci ;o, i~i~ coyen~g ~edi~t ✓ Qybertl~bllity:'opoonai 6~, -- i?t.!~f {f ~;;;;:~·•t:t:•:~f . No Cost to tho Aooncy ~ 3% of the total mva lca for scheduhng Invoicmo, and payments · 5% of ll\8 total inv01eo for !lChaduhng, ln11.:11cin9 payment, anct GL 9% of the total Invo ice for schedultng , mvaicing, pny rnent. GL. and we 't r.~~~~~~! .·, Lean -on the team a\.Rol!K.ill to manage the end• . to'.end of/0B~ty ofocess_ to r, yo~r agency. · A!i 2oni~l~ie bi;na ii1i, rt(is: _____ _ ·.;:t;r!c;:.;;[t;;i.~pecis or . . ma~~glrg your ,Qff-<lll\tPrc~rain _ ✓•:t~f-bv~,r~-::~~~ a~d'.~tn:~~f~Jobs ~th ✓ ~J~Da9[~Q i:ii1r:~tis ~~d qlh¢r ~ci1•~µfe ctian~~•·: · · · ,., . ' --· ... , . ✓ :~ft!;1 ~i~cir~~;f~ti;i:~t6:~:C1iohs .. ✓, T~fli,r~~ ei<~ori~ii'ce Ii> meet age ncy •ii~crn~~Oo~s · · · · · · No Cost to tho Atjem:)I C o r: 8% or the total inwiceror lull adminislrctlion of sc.hedulmg. lnl/Qitl(l!J, and payment Wilh GL 12% of the tolal in•1oicc for h.ill administration or schaduli11 g, invoi,;ing, cmd payment. with GL and WC ; $ Roi.I.Kall . . ~IJ;;-:i:-•rt:,;;ee-1•~~-1~~•"~:;._:_,..__,t/,J.'t::.;._;,,'\ ~-~: , ~ •,--~ ~ '•~ -~/ ~~--,~ ,~,}-~,,,~~"I,,~,,,, • ._,,• , ,.__,. , , . .,:~ _: ,. Pricing for PCA Member Agencies RollKall's flexibility allows eacl1 agency to cl1oose how to utilize our system and Propri(➔tary and ConfidEintial Pricing Information services to best meet their needs. Tliere are three offerings, eacl1 one building on ihe previous plan, (i.e., Plan 2 includes everything listed in Plans 1 & 2, and Plan 3 includes everything listed in Plans 1, 2, & 3). Please see Current Catalog Pricing for Plan details . 1) Basic -Licensing of the scheduling platform 2) Complete -Scheduling anrJ Invoicing/Payments on a self-serve platform -including insurance 3) Managed Services -Access to the full platform witt1 full aclministration of the agency's program In c entives Plan ·1 is the only plan for which RollKall charges the Agency a fee . The standard licensing fee is $2.00 per user/per montl1 . RollKall w ill provide a discount for PCA participating agencies of $0.25 per user, per montl1 making the cost for PCA agencies $1 .75 per user, per month. Plans 2 & 3 are al ready at no cost to the agen c y, and lt1e standard prices li s ted are fixed prices. Pricing Note s : Other th ,in Plan 1 (Basic Licensing), RollKall's fees are charged to the agency's customer -not to the agency itself. For Plans 2 & 3, in which Payments and Invoicing is included, an additional 2.99% is charged to the customer if they pay by credit card or ch eck. Implementation, training, 24/7 customer service, and system upgrades are included in all plans at no additional cost for partic ipating PCA agenc_ies. Delivery and fre ight do not apply to RollKall . • · ·. · · IJ Rollro:tll · i(~1i~\.f;"{,-•:~•.<:.,i;-:,.•-:,-_(_::_,'..•:!(f,,~i"J,";'~~:•t~~i v,;:.,:'•1•(:~-:.-,;, ', ~ ·.-:~~•,~), .. ,•/:~~'-'-•' 1,:._._1-.!•l __ ,'.. •., ,~, ',,b ~ -~ • -~-••• ·---:1 C lar ifi cation f~roprietary an d Confi d ential P1·icing Informat ion We understand ttiat PCA's administrative fee will not be a sepa rat e line item for PCA member agencies. Because RollKall's indu stry invo ices are d ifferen t from the typical co mp a ny, we would like to c la rify that we agree to PCA's con tra ct . administration fee ti etai lecl in the RFP as representing two percent {2%) of RollKall fees . This applies to Plan s 2 and 3. We want to en sur e it is c lea r that tl1e 2% is only related to the RollKall fee s , not the payments to t11e officers or agency fees and we h ave prov ided tl1e samp le scenar io below. Sample Scenari o Example Officer Rate : $50 per hour Agency Admin Fee : $5.00 per hour Rol!Kall Fee: 5% (Plan #2, wi t h GL insuran ce) Annua l Spend:ng Example 5 hours 10,000 hours $250 .00 $500,000 .00 $50,000.00 'T21xes: agenr.y l ees, and credit care/ process1i1g fees; if applica/Jle, are not inclucled in the sce11<1rio above. $288 .7 5 $577 ,500.00 Esteban Bovo, Jr. May or Monica Perez Co un ci l Pre side nt Jacqueline Garcia-Roves Co unc il Vice Pr esid ent May 15, 2023 City of Hialeah Honorable Mayor Esteban Bovo, Jr. And Council Members City of Hialeah Hialeah, Florida 33010 Council Memb e rs Bryan Calvo Vivian Casals-Munoz Luis Rodriguez Jesus Tundidor Carl Zogby RE : Rollkall Techonologies -Processing of Payment For Security Services For Extra Duty Assignments Dear Mayor and Council Members: Section 2-818 (State, county, or other governmental agency bids or contracts) of the City Charter states , "Whenever advantageous to the city, the city may utilize bids that have been awarded or under contract by the state, county or other governmental agencies . If the city utilizes state, county or other governmental agency bids , competitive bidding will not be required ". The Hialeah Police Department has establ ished policy allowing personnel to work extra duty details that will satisfy the communities need for additional police services . The goal of the contract with Roll Kall Technologies , LLC, is to provide software to manage extra duty jobs for our law enforcement officers by using a software platform . RollKall Technolgies will streamlinie the process and provide service to internally schedule officers for work, send invoices to vendors, and transfer payment to the law enforcement officer and to the City for administrative fees for extra duty security assignments and details . RollKall shall provide all the services included in the Roll Kall Complete Plan as described in vendors response to the PCA RFP . Off-duty assignments or customers who are governmental agencies or private vendors shall be invoiced by RollKall for the services contemplated by this Agreement. The City will recover any admin istrative fees or costs such as use of police marked vehicle and fuel. The price offered is competive and the City of Hialeah will be utilizing purchasing cooperative of America titled PCA 00 -370 -22 RFP Extra Duty Police Officer Details , Scheduling Services & Related Items . Agency administrative fees will be collected and distributed as outlinied under the "RollKall Complete " self- serve platform standard pricing model. George Fuente Chief of Police DISAPPRO DISAPPROVED : SOI !'Jim :\,,.i:nu~. l hJh.:J h. Fl ornJJ JW IO-rJ •J www h1.1l c:1hfl .gu,· RESOLUTION NO. ------- RESOLUTION OF THE MAYOR AND THE CITY COUNCIL OF THE CITY OF HIALEAH, FLORIDA, AUTHORIZING AND APPROVING THE TERMS OF AN AGREEMENT WITH ROLLKALL TECHNOLOGIES, LLC , A TEXAS LIMITED LIABILITY COMP ANY , FOR EXTRA-DUTY POLICE OFFICER SCHEDULING "ROLLKALL COMPLETE SELF-SERVE PLATFORM" SOFTWARE, FOR A TERM ENDING SEPTEMBER 30, 2023 WITH FOUR ADDITIONAL ONE YEAR RENEWALS, IN SUBSTANTIAL CONFORMITY WITH THE AGREEMENT ATTACHED HERETO AND MADE A PART HEREOF AS EXHIBIT "1" TO THIS RESOLUTION; AUTHORIZING THE MAYOR, AND THE CITY CLERK, AS ATTESTING WITNESS , TO EXECUTE THE AGREEMENT ON BEHALF OF THE CITY; AND PROVIDING FOR AN EFFECTIVE DA TE. WHEREAS, the City of Hialeah Police Department has established policy allowing personnel to work extra duty details that will satisfy the communities need for additional police services; and WHEREAS , "Extra Duty" is defined in City of Hialeah Police Department's General Order 9.01 as any secondary employment, which requires the individuals assigned to the extra duty detail to possess vested police powers of the City of Hialeah Police Department and where services are rendered during the officer 's off-duty; and WHEREAS , the Chief of Police or his designee will approve or disapprove all Extra Duty assignments as outlined within City of Hialeah Police Department policy ; and WHEREAS , RollKall Technologies , LLC, Complete Self-Serve Platform will help streamline the administration of extra duty jobs for our law enforcement officers scheduling officers for work, invoicing vendors, and collecting and remitting payments to officers; and WHEREAS , no costs will be incurred by the City of Hialeah Police Department for employing the software to manage extra duty assignments as the costs will be passed on the person or entity contracting for extra-duty police services; and WHEREAS, the City is purchasing off the contract awarded to RollKall by the Purchasing Cooperative of American under Request for Proposal #OD -370-22; and WHEREAS, the City finds the contract and expenditure is in the public interest. NOW, THEREFORE , BE IT RESOLVED BY THE MAYOR AND THE CITY COUNCIL OF THE CITY OF HIALEAH , FLORIDA, THAT: Resolution No. -------- Page 2 Section 1: The foregoing facts and recitations contained in the preamble to this resolution are hereby adopted and incorporated by reference as if fully set forth herein. Section 2: An agreement with RollKall Technologies, LLC, a Texas limited liability company, for the RollKall Complete Self-Serve Platform is hereby authorized and approved in substantial conformity with the terms and conditions set forth in the Agreement for Extra Duty Police Officer Scheduling Software attached and made a part of this Resolution as Exhibit "1" for a term ending September 30, 2023, with four (4) additional one-year term renewals. The Mayor, and the City Clerk, as attesting witness, are hereby authorized to execute the Agreement on behalf of the City. Section 3: This resolution shall become effective when passed by the City Council and signed by the Mayor or at the next regularly scheduled City Council meeting, if the Mayor's signature is withheld or if the City Council overrides the Mayor's veto. Attest: PASSED AND ADOPTED this __ day of ________ , 2023. Marbel ys Fatjo , City Clerk Monica Perez Council President Approved on thi s __ day of ___ ,2023. Mayor Esteban Bovo, Jr. UUL;Uvl!:jll C:IIVt::IUf.Jt' IU . U::l/-\DLOUr-/-\Drl.,-'I 1.)L-OOO/-'IU00.)1"'04ctll,~ AGREEMENT FOR EXTRA-DUTY POLICE OFFICER SCHEDULING SOFTWARE BY AND BETWEEN THE CITY OF HIALEAH, FLORIDA AND ROLLKALL TECHNOLOGIES, LLC Thiy Professional Services Agreement ("Agreement") dated the ___ day of 51 21 2023 9 :,03,(ffl t,~T and between City of Hialeah, a Florida municipality ("CITY"), and RollKall Technologies, LLC, a Texas limited liability company , registered to do business in Florida, whose principal business address is 600 E. Las Colinas Blvd., Ste. 900; Irving, TX 75039 ("VENDOR") (jointly the "PARTIES"). WHEREAS, VENDOR provides technology designed to schedule and manage off-duty or extra-duty assignments for law enforcement officers; and WHEREAS, the City allows its police officers the opportunity to work off-duty assignments, subject to the Department 's policies; and WHEREAS, VENDOR represents that it has the background, experience , and capabilities to competently provide the services required by CITY; and WHEREAS, VENDOR was awarded a contract by the City of O 'Donnell, Texas as the Awarding Agency and member of the Purchasing Cooperative of America (PCA), dated September 14, 2022, ("PCA Agreement") in response to a Request for Proposal no. OD-370-22 for services substantially similar to those required by the City; WHEREAS, the CITY has elected to purchase off the PCA Agreement subject to the provisions of this Agreement to address local needs and requirements; NOW THEREFORE, for an in consideration the mutual promises set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency of which are hereby expressly acknowledged , the Parties agree to the following terms and conditions: 1. Incorporation by reference; conflicts. The following documents comprise the PCA Agreement and are incorporated in their entirety by reference into this Agreement: a . Contract Terms and Conditions (Section 3 of the PCA RFP); and b. PCA RFP No. OD-370-22 Extra Duty Police Officer Details , Scheduling Services and Related Items , and any amendments ; and c. Vendor's Exceptions to PCA RFP comprised of 7 pages in Vendor 's Response to PCA RFP ; and d. Vendor 's Pricing in Response to PCA RFP dated August 9, 2022 ; and e. Vendor 's Response to PCA RFP dated August 9, 2022. The provisions of this Agreement shall govern over any conflict or inconsistency with the terms or conditions of the PCA Agreement. Any conflict between the documents listed as comprising the PCA Agreement shall be resolved by giving priority to the terms and conditions of the document listed first. EXHIBIT I DocuSign envelope ID : 09AB280F-ABFC-4132-B667-40863FB4EBC9 2. Wherever the PCA Agreement refers to PCA Member, this reference shall be amended to read the City of Hialeah, Florida. Whenever the PCA Agreement refers to Supplemental Contract, this reference shall be interpreted to mean this Agreement. Whenever the PCA Agreement refers to the laws of the State of Texas, this reference shall be amended to refer to the corresponding laws of the State of Florida governing the same subject matter to the extent such law exists. If none exists , then the reference to Texas law shall be deleted in its entirety and have no effect on the interpretation or application of this Agreement. 3 . Section 3 -Contract Terms and Conditions of the PCA RFP are amended as follows : A. Paragraph 8 Term of Contract; Renewal of Contract is hereby amended to provide for an initial term beginning on the effective date of this Agreement and ending on September 13 , 2023. The effective date of this Agreement shall be the date the last of the Parties to this Agreement signs . The City shall sign last. Any renewal of this Agreement shall be at the discretion of the City, subject to the required notice to Vendor. The remaining provisions of Paragraph 8 shall remain the same, valid and in effect. B. Paragraph 9 Awarded Contractor Assignment of Contract to Others is hereby amended to provide the following: Vendor is fully responsible for satisfactory completion of the work by all of Vendor's subcontractors. Subcontracting will not relieve the Vendor of its duties under this Agreement. If any subcontractor fails to perform the part of the work undertaken by it in a satisfactory manner to the City, Vendor shall immediately upon notice from City terminate such subcontractor. Vendor shall have no claim for damages, for compensation in excess of the Compensation agreed to in the respective SOW, or for delay or extension of completions dates within the performance schedule as a result of any such termination. This Agreement is intended for the benefit of the parties hereto and their respective successors and permitted assigns, and is not for the benefit of, nor may any provision hereof be enforced by, any other Person, an is not intended to create any third -party beneficiary rights. C. Paragraph 13 Governing Law and Exclusive Venue is hereby amended to provide the laws of the State of Florida as governing this Agreement without regard to Florida's provisions on conflicts of laws and exclusive jurisdiction and venue shall lie in the state and federal courts located in and for Miami-Dade County , Florida. The remaining provisions of Paragraph 13 shall remain the same, valid and in effect. D. Paragraph 15 Non-Appropriation "Funding Out" Clause is hereby amended to provide that this Agreement may be cancelled, without penalty to the City , if the city council does not appropriate sufficient funds to pay for Vendor's services for any services contracted beyond the current term 's fiscal year. Vend or shall be paid for services rendered up to the end of the current term's fiscal year. The remaining provisions of Paragraph 15 shall remain the same , valid and in effect. 2 uocu;:,1gn t:nve1ope JU : U!:JAt:lL1lUJ--At:lJ-L -4 '1 jL-t:lbb /-4U!lb j t-t!4ct!C!:l E . Paragraph 16 Notice is hereby amended to identify the name, address, telephone number and email of person on whom any written notice required by this Agreement shall be served : Major Manuel Rodriguez, Hialeah Police Department-Administrative Division; 5555 LeJeune Road; Hialeah, FL 33013 ; Telephone number: (305) 883-5979; e-mail address: mrodrigu(lv,hialeahfl.gov. The remaining provisions of Paragraph 16 shall remain the same, valid and in effect. F. Paragraph 30 Records Retention shall be amended to add the following paragraph: Vendor shall comply with all applicable requirements contained in the Florida Public Records Law (Chapter 119 , Florida Statutes), including any applicable provisions in Section 119.0701, Florida Statutes. To the extent that Vendor and this Agreement are subject to the requirements in Section 119 .0701 , Florida Statutes , the Vendor shall : a. Keep and maintain public records required by the City to perform the services provided hereunder. b. Upon request from the City 's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law. c. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law for the duration of the term of this Agreement and following completion of this Agreement if the Vendor does not transfer the records to the City. d . Upon completion of the Agreement, transfer, at no cost, to the City all public records in the possession of the Vendor or keep and maintain public records required by the City to perform the service. If the Vendor transfers all public records to the City upon completion of the Agreement, the Vendor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Vendor keeps and maintains public records upon completion of the Agreement, the Vendor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records , in a format that is compatible with the information technology systems of the City. If Vendor fails to comply with the requirements in this Section, the City may enforce these provisions by any action . If Vendor fails to provide the public records to the City within a reasonable time , it may be subject to penalties under Section 119 .10 , Florida Statutes. IF THE VENDOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE VENDOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, THE VENDOR SHOULD CONTACT THE CITY'S CUSTODIAN OF PUBLIC RECORDS: THE CITY CLERK, BY TELEPHONE (305/883-5820), E-MAIL (CitvCierk@hialeahfl.gov), OR MAIL (CITY OF 3 DocuSign Envelope ID : 09AB280F-ABFC-4132-B667-40863FB4EBC9 HIALEAH, OFFICE OF THE CITY CLERK, 501 PALM A VENUE, 3Ro FLOOR, HIALEAH, FLORIDA 33010). The remaining provisions of Paragraph 30 shall remain the same, valid and in effect. G. Paragraph 42 Remedies for Non-Performance of Contract and Termination of Contract is hereby amended to give the City all rights and powers to terminate this Agreement as are reserved to Awarding Agency/PCA in Paragraph 42. Vendor agrees that the City shall exercise all rights and powers to terminate this Agreement for the reasons or no reason as set forth in Paragraph 42. The remaining provisions of Paragraph 42 shall remain the same, valid and in effect. H. Paragraph 43 Disclosure of Interested Parties-Texas Requirement, including the header, is hereby deleted in its entirety and in its stead the following provision is made: Vendor represents that no person, elected official, civil servant, employee, or contractor who presently exercises any functions or responsibilities on behalf of the City in connection with this Agreement has any personal financial interests, direct or indirect, with Vendor. Vendor further covenants that, in the performance of the Agreement, Vendor shall not have or allow to be created such conflicting interest. Any such interest on the part of the Vendor must be disclosed in writing to the City. Vendor is aware of the conflict of interest laws of the City, Hialeah Code , ch. 26, Art I and II; Miami-Dade County, Florida, Code of Miami- Dade County, Florida § 2-11.1 et seq.; and the State of Florida, Chapter 112, Part III, Florida Statutes and agrees to fully comply in all respects with the applicable requirements of said laws. I. Paragraph 44 Awarding Agency/PCA Reservations, including the header, is hereby deleted in its entirety. 4. Vendor shall provide all the services included in the RollKall Complete Plan as described in Vendors Response to the PCA RFP. Vendor's Pricing Proposal incorporated by its reference in Paragraph 1 d of this Agreement is hereby amended to reduce the cost to the City's off-duty assignments or customers who are not governmental or public agencies, from 9% to 8% of the total invoice for scheduling, invoicing, payment, and general liability and worker's compensation insurance. Off-duty assignments or customers who are governmental or public agencies of the City shall be invoiced by RollKall for the services contemplated by this Agreement at a flat hourly rate of $2.25. 5. Vendor represents that it is registered to use, uses, and shall continue to use the E- Verify system, an internet-based system operated by the United States Department of Homeland Security that allows participating employers to electronically verify the employment eligibility of newly hired employees, throughout the Term of this Agreement. Vendor also represents that it will require from all subcontractors providing labor , goods or services in connection with this Agreement a sworn statement attesting to subcontractor's registration and use of the E-Verify system, and disclaiming the contracting, employment or hiring of unauthorized aliens consistent with the requirements of§ 448. 09 5 (2)(b) 1. and ( b)2., for the duration of this Agreement. 4 OocuSign Envelope ID : 09AB280F-ABFC-4132-B66 7-40863FB4EBC9 Vendor acknowledges that breach of this provision, by either Vendor or any subcontractor of Vendor, shall result in immediate termination of this Agreement. 6. During the Term of this Agreement, Vendor may be exposed to information which is personal identification information as defined by Florida Statutes §817 .568(f). During the Term of this Agreement, or at any time thereafter, Vendor hereby assumes an affirmative obligation to protect from malicious access, disclosure , or misuse Personal Identification Information that Vendor has acquired in the course of performing this Agreement. Personal Identification Information shall only be used or disclosed by Vendor as may be lawful , permitted, and necessary in the performance of this Agreement. Vendor shall adopt and use all commercially reasonable security measures, controls, or protocols , to prevent unauthorized access, use, misuse, or disclosure of and ensure the security, integrity, confidentiality and privacy of the Personal Identification Information Vendor obtains in the provision of services or performance of this Agreement. [ The remainder of this page has been left blank by design . It is followed by the signature page.] 5 uocu::,Ign t:nve1ope Iu : U~At:SLt\Ur-At:SrG-4 l SL-t:Sbb /-4UtlbSl-ts4t::tsG8 IN WITNESS WHEREOF , and intending to be legally bound, CITY and VENDOR, by and through their duly authorized officers or agents , have caused this Agreement to be properly executed on the day written on the first page. VENDOR: I ROLLKALL TECHNOLOGIES, LLC By: Name: Chris white Title: CEO / Managing Member Date: 5/2/2023 I 9: 07 AM CDT CITY: CITY OF HIALEAH, FL By: Name: Title: Date: ------------- S:\LEB\CONT RACTSIDE PARTM ENTIPO LI CE\K-2 022-162 Ro ll Ka ll Ag rcemc nt\PSA-p iggyba c kP CA.docx 6 COUNCIL AGENDA ITEM REQUEST FORM This form, letter from the department head addressed to the Mayor and City Council, as well as supporting documents are due the Monday of the week prior to the City Council Meeting. Date of Request: May 2, 2023 Requesting City Department: Police Department Requested Council Meeting Date: May 9, 2023 Action Requested from the D Issue a purchase order City Council: D Increase a purchase order D Award a bid 0 Bid No. D Reject a bid 0 Bid No. D Special Events Permit D Street Closure ~ Other: Reguesting a1212roval to utilize a 12rogram to 12rocess 12ayments for extra duty assignments for law enforcement officers. Scope of service(s) or Rollkall Platform product(s): Vendor: RollKall Expenditure Amount : $0 Funding Source (i.e., account No expenditure will be required funding the expenditure): Purchase Process: D Competitive Bidding D An exception to competitive bidding applies: □ □ Professional services in the nature of consultants, Accountants, and attorneys Sole source provider D Emergency based on object facts D Credit facilities ~ Competitive bidding is not required because the City is utilizing a bid that has been awarded or under contract by state, county or other governmental agencies. ~ Title of state, county or other governmental Agencies contract: PCA 00-370-22 RFP Extra Duty Police Officer Details, Scheduling Services & Related Items D Piggy-back contract expiration date: 9/13/2027 D Waive Competitive Bidding D Reason(s) it is not advantageous to the City to utilize competitive bidding: Signatures: Departm?nff:~ Luis A. Suarez, Purchasing Manager Ruth Rubi, Executive Director of Finance Management Esteban Bova, Jr ., Mayor Esteban Bovo, Jr. May or Monica Perez Coun cil Pres ident Jacqueline Garcia-Roves Coun cil Vi ce Pr es id ent May 2 , 2023 City of Hialeah Honorable Mayor Esteban Bova , Jr. And Council Members City of Hialeah Hialeah , Florida 3301 O Council Membe rs Bryan Calvo Vivian Casals-Muiioz Luis Rodriguez Jesus Tundidor Carl Zogby RE : Rollkall Techonologies -Processing of Payment For Security Services For Extra Duty Assignments Dear Mayor and Council Members : Section 2-818 (State, county , or other governmental agency bids or contracts) of the City Charter states , "Whenever advantageous to the city , the city may util ize bids that have been awa rded or under contract by the state , county or other governmental agencies. If the city utilizes state , county or other governmental agency bids , competitive bidding will not be required". The Hialeah Police Department has established po licy allowing personnel to work extra duty detai ls that will satisfy the communities need for additional police services. The goal of the contract with RollKall Technologies , LLC , is to provide software to manage extra duty j obs fo r our law enforcement officers by using a software platform . RollKall Technolgies will streamlinie the process and provide service to internally schedule officers for work , send invoices to vendors , and transfer payment to the law enforcement officer and to the City for administrative fees fo r extra duty security assignments and details . The city will not incur any costs for contractual extra duty assignments by law enforcement officers . The price offered is competive and the City of Hialeah will be utilizing purchasing cooperative of America titled PCA OD -370 -22 RFP Extra Duty Police Officer Details, Schedu ling Services & Related Items . ~ Geo rge Fuente Chief of Police APPROVED / DISAPPROVED : --------------------Luis Suarez, Purchasing Manager APPROVED/ DISAPPROVED : _______________ _ APPROVED/ DISAPPROVED: Ruth Rubi , Executive Director of Finance Management Esteban Bove , Jr., Mayor 50 1 rnhn A ve nu e. Hialeah. Flo rid o · 3.3010-471? www .hi elcn hil .go v 5/2/23, 11 :28 AM Off Duty Management I Purchasing Cooperative of America Honie Vendors Contracts/Vendors List Menibers Solicitations FAQs Forms Contact Us Current Contracts Off Duty Management Awarded Contracts ~~OFF DUTY I.: ~MANAGEMENT • PCA OD-370-22 RFP Extra Duty Police Officer Details, Scheduling Services & Related Items o Awarded September 14, 2022 Ends: September 13. 2027 Contacts: Greg Doran PH : Desk: 281-574-6195 Cell: 469-323-4602 Email : gdoran@offdutymanagement.com Members put "PCA OD-370-20 Extra Duty Police" on your Purchase Order Off Duty Management -is dedicated to supporting and protecting law enforcement agencies, their officers . and community vendors , by offering a fully customizable , centrally administered no-cost solution that manages all aspects of off-duty programs and keeps agencies in full control mitigating their risk and liability. © Purchasing Cooperative Of America 2022 Sitemap Disclaimer Built By Officers For Officers Please click on the logo to go directly to company's site to place orders. Off Duty Management 1906 Ave D , Suite 200 Katy, TX 77 493 Phone: (877) 636-8300 Privacy Policy The Woodlands. Texas 77380 I 844-722-6374 I http://www.pcamerica.org Website development and hosting by Siriad Solutions https://www.pcamerica.org/vendor/offduty 1/1 5/2/23, 11 :28 AM Detail by Entity Name ,/. ( ~ ~.1 1·>:' l:@ pil rtrn e nt o f S t"lll / Diy js ioo p f Co rRQLil.Uoilli / Searc h Records / ~..Enlliy.l:!filillt I Detail by Entity Name Foreign Limited Liability Company ROLLKALL TECHNOLOGIES, LLC fillng Information Document Number FEI/EIN Number Date Filed State Status ~ipal Address 600 Las Colinas E Suite 900 Irving, TX 75039 Changed: 04/20/2021 Malling Address 600 Las Colinas E Suite 900 Irving, TX 75039 Changed: 04/20/2021 M20000001354 82-3442618 02/03/2020 DE ACTIVE ~istered Agent Name & Address CORPORATION SERVICE COMPANY 1201 HAYS STREET TALLAHASSEE, FL 32301 Authorized Person(~JHiliill Name & Address nt1e Manager White , Christopher Brain 600 Las Colinas E Suite 900 Irving, TX 75039 litle Treasurer, Authorized Representative https ://search .sunbiz.org/lnqulry/CorporationSearch/SearchResultoetail?inquirytype=EntityName&d irectionType=lnitial&searchNameOrder=ROLLKAL . .. 1/2 5/2123, 11 :28 AM Devoll, Gregory 600 Las Colinas E Suite 900 Irving, TX 75039 Annua!Re,mm Report Year 2021 2022 2023 Filed Date 04/20/2021 04/06/2022 03/09/2023 Document lmage__i 93;0912023 -ANNUAL REPORT 04!06;2022 -ANNUAL REPORT 04i20i2021 -ANNUAL REPORT 02i03i2020 -Foreign Limited View ,mage in PDF foITTla l View image in PDF ronnal 1/iew ,mage ,n PDF formal View ;rnage in PDF forma l Detail by Entity Name https://search .sunbiz.org/lnquiry/CorporationSearch/SearchResultDetail?inquirytype=EntityName&directionType=lnitial&searchNameOrder=ROLLKAL ... 212