DSM TECHNOLOGY CONSULTANTS LLC - INFORMATION TECHNOLOGY SOLUTIONS & SVCS.A CONTRACT AWARD SHEET INSTRCUTIONAL GUIDE TO ASSIST YOU WITH THE INFORMATION CONTACINED HEREIN IS AVAILABLE IN THE
PURCHASING SECTION OF OUR WEBPAGE AT:
www.hialeahfl.gov
CITY OF HIALEAH
CONTRACT AWARD
PURCHASING DEPARTMENT
CITY OF HIALEAH CONTRACT: INFORMATION TECHNOLOGY SOLUTIONS AND SERVICES
DESCRIPTION: GSA GS-35F-185HA/ 47QTCA18D005E
CONTRACT PERIOD: OCTOBER 1, 2021 THROUGH SEPTEMBER 30, 2026
SECTION #1 – VENDOR AWARD
Name: DSM TECHNOLOGY CONSULTANTS LLC Name:
Contact: K. MUEHLBERGER Contact:
Phone: 863-904-6961 Phone:
Fax: Fax:
E-mail: kmuehlberger@dsm.net E-mail:
Name: Name:
Contact: Contact:
Phone: Phone:
Fax: Fax:
E-mail: E-mail:
SECTION #2 – AWARD/BACKGROUND INFORMATION/APPLICABLE ORDINANCES/NOTES
CITY COUNCIL APPROVED ON: 04/12/2022, ITEM L AMENDED AMOUNT:
RESOLUTION NO: INSURANCE REQUIREMENTS:
ANNUAL CONTRACT AMOUNT: $219,174.00 PERFORMANCE BOND:
APPLICABLE ORDINANCES:
Notes:
SECTION #3 – REQUESTING DEPARTMENT
CITY OF HIALEAH, DEPARTMENT OF INFORMATION TECHNOLOGY
Contract Administrator: Ricardo Suarez
Phone: 305-883-8051
SECTION #4 – PROCURING AGENCY
CITY OF HIALEAH, DEPARTMENT OF INFORMATION TECHNOLOGY
Contract Administrator: Ricardo Suarez
Phone: 305-883-8051
Prepared by: Carmen Escalera
COUNCIL AGENDA ITEM REQUEST FORM
This form, Jetter from the department head addressed to the Mayor and City Council, as well as
supporting documents, are due the Monday of the week prior to the City Council Meeting.
Date of Request: 4/4/2022
Requesting City Department: Information Technology
Requested Council Meeting 4/12/2022
Date: I
Action Requested from the fi Issue a purchase order
City Council:
1 D Increase a purchase order
D Award a bid
D Bid No.
ITEM# L
APR 12 2022 D Reject a bid
D Bid No.
D Special Events Permit
D Street Closure
D Other:
Scope of service(s) or
product(s): DRaaS Renewal
Vendor:
DSM Technology Consultant, LLC.
Expenditure Amount:
$219,174.00
Funding Source (i.e., account
funding the expenditure):
Purchasing Process:
001.0201.519.340
0 Competitive Bidding
D An exception to competitive bidding applies:
D Professional services in the nature of
consultants, accountants and attorneys
0 Sole source provider
D Emergency based on object facts
o Credit facilities
\
i
D Competitive bidding is not required because the City
is utilizing a bid that has been awarded or under
contract by state, county or other governmental
agencies.
O Title of state, county or other governmental
agencies contract:
/Piggy-back contract expiration
date: __ See attached ______ _
0 Waive Competitive Bidding
D Reason(s) it is not advantageous to the City to
utilize competitive bidding:
Signatures:
.eLibrary
GSA
Federal
Acquisition
Service
Search: all the words v 11£1£11
C1nlnKtor lnfonnalfrm (Vendors) How to change your company information
Contract#:
i Contractor:
;Address:
GS-35F-573GA v
COMMUNICATIONS SUPPLY CORPORATION
602 E DIAMOND AVE
Socio-Economic
EPLS:
Other than small business
Contractor not found on the
Excluded Parties List System
·Phone:
;E-Mail:
Web Address:
,SAM UEI:
.NAICS:
Source Title
MAS Multiple
Schedule
GAITHERSBURG, MD 20877-5324
301-353-1150
Stephenie.Constantine@anixter.com
http://www.wesco.com
CERQGQ3KA8N7
334290
Contractor
Govt. Point of Contact:
Kenneth A Elrod
Phone: 404-215-6870
E-Mail: kenneth.elrod@gsa.gov
Contract Clauses/Exceptions:
View the specifics for this conti-act
Contract
Number
T&Cs Current Option Period Ultimate Contract
/Pricelist End Date End Date Category
Award GS-35F-573GA Jul 26, 2027 Jul 26, 2037 33411
OLM
Additional Contracts held by this contractor. To view more details of a contract, click the Contract Number below .. f'"""''" , , , ,,. ""' """''·""''" .· '""' '"" ,,,,,,,,.... .. . '"'""·'·' ,.,,,,,,,,,,,,, '"' . ''.''""''"'""'00'""" ""' '"'' "''""'""""'""'""'"""" "'. . ". '·'"""'' ,, '''"""'"''""'•"
1 Contractor Ultimate
Contract T&Cs Cu1Tent Option Contract End
; Source Title Number /Pricelist Period End Date Date Category
( BPA MAS Blanket Purchase 47QTCA21A002B Jul 26, 2022 2GIT Products
Agreements (BPAs)
View Catalog
View Catalog '
Esteban Bovo, Jr.
Mayor
Carl Zogby
Council President
Monica Perez
Council Vice-President
April 4, 2022
Honorable Mayor Esteban Bova
And City Council Members
City of Hialeah
501 Palm Avenue
Hialeah, FL 33010
City of Hialeah
RE: Disaster Recovery as a Service (DRaaS)
Dear Mayor and Council Members:
Council Members
Bryan Calvo
Vivian Casals-Mufi.oz
Jacqueline Garcia-Roves
Luis Rodriguez
Jesus Tundidor
In accordance with the City of Hialeah Code Section 2-818 -State, county, or other governmental agency bids or contracts.
Whenever advantageous to the city, the city may utilize bids that have been awarded or under contract by the state, county, or
other governmental agencies. If the city utilizes state, county, or other governmental agency bids, competitive bidding will not
be required.
The Information Technology Department respectfully requests permission to renew our DRaaS with DSM Technology
Consultants, LLC (VN# 22501), for a 36 month term piggybacking off of GSA GS-35F-185HA/ 47QTCA18D005E and issue a
purchase order. The original contract used to aquire this service was State of Florida Contract 991-268-11-1 and expired in 2021,
and was approved by Council on February 13, 2018. We negotiated with DSM to bring this service under contract again. The cost
of the renewal is $219,174.00 and breaks down to $6,04).50 per month and has a one-time charge of $1680.00. FY 2022 total
amount is $37,929.00, FY 2023 total amount is $72,498.00, FY 2024 total amount is $72,498.00, FY 2025 total amount is
$36,249.00. Additional charges will be incurred if the City declares an emergency and requires the use of this service.
Funding for this request will come from the General Fund -Information Technology Department's -Contractual Services account:
001.0201.519.340
The remaining available balance in the account after this request is $ _________ ~
Technology Consultants, LLC is an active corporation in good standing in the State of Florida.
~ISAPPROVED
APPROVED /DISAPPROVED
APPROVED /DISAPPROVED
Ruth Rubi, Assistant Director of Finance Management
Esteban Bova, Mayor
501 Palm Avenue, Hialeah, Florida· 33010-4719
www.hialeahfl.gov
Disaster Recovery as a Service I
Disaster Recovery as a Service
Face the worst, then get back to work.
Trust your data to DSM's Disaster Recovery services and we'll ensure it survives hurricanes, floods, power outages, hard drive
failures, malware attacks, and other serious disruptions. Under our managed cloud recovery system, we replicate your data
around the clock so that when disaster strikes, your team can pick up right where they left off.
Why trust DSM? l
• Our data network is trusted by even the
most secure state agencies.
• Our servers are compartmentalized in our
data center for greater security.
• We utilize leading technology providers
such as Zerto and IBM Mainframe.
• We have three decades of experience
protecting data in high-risk weather.
Solutions for your needs
DSM ORaaS Service
Customer Site
Real· time
Zerto Repllcatlon
\ DSM DRaaS Site
f.Cllent Failover Network
• I I • I I II
Firewall l
Client Repllcat1on Network
I I T
-• .J. .. ..I I
ttt
DSM's Disaster Recovery solutions can satisfy even the most aggressive recovery time objectives (RTO) and recovery point
objectives (RPO). They provide flexible journaling retention to allow for multiple recovery points. We can help with almost any
need, location, or compliance requirement (including SAS70 Type II, HIPAA, and CJIS). Ability to leverage Azure as a recovery
site when it makes sense for your business.
Cost effectiveness at any budget
Take advantage of our flexible services to use only what you need, rather than maintaining costly legacy applications. New
technologies -and DSM's proven methodology -is now a cost-effective enterprise solution to fit all budgets.
Complete protection
• We'll evaluate your systems and data to determine how fast you must recover.
• We'll help you create an action plan. We'll help you implement it.
• Finally, we'll assist in managing, testing and updating your disaster recovery plans yearly free of charge.
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
} r<'"' ds Disaster Recovery as a Service
Service Description
DSM Disaster Recovery as a Service
Overview
DSM's Disaster Recovery services provide recovery of IT infrastructure to support business operations in the event of a disaster
which causes partial or total loss of the primary production site. DSM's cloud service is used as the recovery site and replication
target, playing a key role in a business continuity plan by enabling Clients to quickly recover critical business applications after a
disaster.
l l
DSM's Disaster Recovery systems utilize technology from state-of-the-art prdviders such as Zerto and IBM Mainframe to
continuously replicate client data around the clock, ensuring quick recovery after an unforeseen disruption.
DSM custom-tailors its solutions to meet client needs, satisfying even the most aggressive recovery time objectives (RTO) and
recovery point objectives (RPO) along with any compliance requirements that need to be met. The customer can choose to have
a historical RPO of up to 30 days. Even when the client is not facing a disaster, DSM DRaaS can add value by providing
temporary resources to spin up replicated servers to accelerate a project's time to release.
DSM's data center facilities are designed with servers compartmentalized for greater security. With almost three decades of
experience in high-risk weather geographies, DSM utilizes an inland data center network and is one of the few service providers
secure enough for the most security-minded state agencies that require CJIS compliance.
DSM can leverage the Azure public cloud as a recovery site to meet the needs of our clients. Utilizing Azure as a recovery site
for DSM DRaaS provides additional geographic recovery options as well as optimal workload placement for your disaster
recovery scenario.
Service Delivery
Utilizing Zerto replication and VPN encryption for transferring data, protected servers will be replicated to DSM's data center
facility and stored in a powered off (at rest) state on DSM's SAN storage. The servers at rest are available to spin up in
accordance with the client's recovery point objectives (RPO) and recovery time objectives {RTO} requirements per the service
agreement. Journal retention time will be tuned to meet RPO requirements. DSM will provide a methodology for the initial seed
of the data. Once the seed has been completed, a DSM engineer will import the seeded data onto DSM's cloud storage and
initiate replication. In the event of a "Declaration of Disaster" by the client, these protected machines will be brought online and
~ ~
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
rt:' ds '
set to active production mode within the agreed upon RTO/RPO.
Disaster Recovery as a Service
Service Description
The Disaster Recovery site will be connected to the primary data center via a point-to-point link or VPN, as pictured in the figure
below.
Included Service Benefits
• One scheduled DR test per year
•
•
One week of free runtime per year for testing ,
A dedicated resource while performing DR testinJ
• Monthly DR audit reports
• DR Runbook framework and assistance updating based on DR testing
• Proactively schedule additional testing beyond the included yearly testing to ensure your DR plan is and up to date
successful; test as frequently as your rapid production changes dictate
• No declaration fees
~ ~
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
~ dSfYl
Typical DRaaS Deployment
DSM DRaaS Service
Customer Site
1111 VPN Real-time
Zerto Replication
Disaster Recovery as a Service
Service Description
DSM DRaaS Site
Client Failover Network
Client Replication Network
i r-
I I I
111
DSM Disaster Recovery services are built upon the philosophy that the chances of a successful recovery are increased by
having a documented plan and testing it often. DSM staff will design a comprehensive recovery plan and partner with the client's
team for successful testing.
Service delivery methodology is described below.
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
Service Delivery Methodology
•Business goals,
processes &
drivers
•Applications,
infrastructure ~
dependencies ;
'
Phase 1: Discover
•Define recovery
methodology &
architecture
• Develop system
and application
recovery
procedures
•Define
integration with
existing change
management
• Define roles and
responsibilities
Disaster Recovery as a Service
Service Description
• Build systems &
networks
•Initialize data
synchronization
•Test recover
environment
and validate
procedures
•Ongoing
monitoring &
management
• Integration with
change
management
•Annual recovery
testing
The Discovery Phase focuses on gathering critical information required to develop an effective recovery strategy. DSM will work
with the Client to specify business requirements and system details for this engagement.
The steps required to complete Phase 1 are outlined below:
• Validate DRaaS scope, RTO, and RPO objectives
• Collect Zerto Configuration information
o Utilize the DSM Zerto Implementation Guide
• Review DRaaS requirements with Client
• Conduct discovery of server(s) and dependencies
o Firewall Rules
o External DNS Records
o Third Party integrations
• Bandwidth requirements validation
~ ~
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
dSf'l Disaster Recovery as a Service
Service Description
• Journaling requirements validation
Phase 2: Design
The goal of the Design Phase is to transform the data gathered in the Discovery Phase into a detailed blueprint of the recovery
architecture.
The steps required to complete Phase 2 are outlined below:
•
•
Identify business applicati~n tiers and establish server recoJ.ery priorities
' Zerto VM Protection Groups
o Define the recovery solution architecture
• Replication Network
• Failover Network
• Boot Order
o Create Diagram of solution
Phase 3: Deploy
During the Deploy Phase, all previous planning is put into action to build the solution and validate recoverability of the plan.
The steps required to complete Phase 3 are outlined below:
• Client on-premises Zerto deployment
• DRaaS infrastructure provisioning
• Establish Site-to-Site Replication VPN
• Pair Client site to DSM
• Create Zerto Virtual Protection Groups (VPG)
• Develop test plans and timelines
• Zerto failover testing
• Troubleshooting
• Documentation
~ ~
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
Disaster Recovery as a Service
Service Description
Phase 4: Post Implementation • Client Responsibility
The Post-Implementation Phase addresses lifecycle management of the recovery program. During this phase, DSM works with
the Client to ensure that the solution keeps pace with changes in the environment and continues to meet the needs of the
organization.
The steps required during Phase 4 are outlined below:
' • Monitor and report on changes to the pro~uction environment
'
• Identify production-level changes impacting recovery
• Regularly review and update server dependency mapping, server recovery procedures, and changes to the recovery
configuration
• Update restoration procedures, run-books, DR configurations, and other documentation
• Develop and present recommendations and remediation plans
Scope of Services
Under this agreement, DSM's responsibility is to provide infrastructure (compute and storage) to recover the agreed-upon critical
servers outlined and enable the Client team with access.
DSM also assumes responsibility for:
• Service delivery regarding the host hardware and networking architecture
• Providing Microsoft Service Provider Licensing Agreement (SPLA) monthly access to Windows server, SQL server and
any other eligible SPLA licensing for live servers in the event of a disaster. Cost associated for production not at rest.
DSM's Disaster Recovery solutions are intended to establish the return of essential operations following a disrupting event
including the activity scope and deliverables displayed in the following table.
When utilizing Azure as a recovery site and Azure configuration minimums or maximums take precedence over standard DRaaS
configuration minimums or maximums.
~ ~
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
Implementation Deliverables:
Disaster Recovery as a Service
Service Description
Activity I Deliverable :Oescription and Purpose
Project Schedule and Management
Solution as Built Documentation
Restoration Procedures
Test and Disaster
Change Management
Ongoing Replication Management
A project schedule will be created to establish a written delivery timeline that
will be mutually agreed upon and confirmed at the start of the project. Weekly
project status reports will be sent to the Client.
DSM will provide documentation of solution including architecture diagrams,
configuration, support requests and escalation, division of responsibilities, and
backup schedules including retention.
Document the restore procedures used by DSM to recover the Client's in-scope
servers and data to the recovery infrastructure.
DSM will execute restoration procedures after a disaster declaration and inform
the Client once the recovery platform is accessible. The Client is responsible
for all facets of the application layer including, but not limited to, documentation
of restore processes and application updates to ensure DR performance.
Change management is the responsibility of the Client. All changes to the
production environment for the supported systems that require changes to the
DR platform must be reported to DSM.
All changes to the replication platform are the responsibility of DSM and will be
coordinated with the Client to conform to the change management process.
DSM will monitor replication to DR site. DSM will provide daily success/failure
status reports. DSM will assist the Client with remediation of any replication
failures caused by DSM. Replication failures caused by Client environment are
billed to the Client at DSM's time and ma,erials rate.
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
Disaster Recovery as a Service
Service Description
DSM Responsibilities
A. DSM will enable a test failover annually included in the monthly fee, providing one week of time for the Client to test and
validate applications and services. Additional time for testing or tests will enact the agreed-upon DR pricing schedule.
B. Bandwidth estimate is based upon a 20% Client data change rate, which will be validated in Phase 1 of the project
deployment.
C. As new critical servers are needed to be protected, the Client will notify DSM for the purpose of setting up the server to
be r.eplicated. That work will be performed at an additional charge. ~
\ \
D. DSM requires the Client have one location for data replication with connectivity partner on-net routed to DSM's data
center, and connectivity at that location to be able to replicate critical servers over this speed. Otherwise, arrangements
must be made to increase speed to recommended levels.
E. DSM is responsible for delivery of the service specified in this work order; however, RTO and RPO can be impacted by
many factors. The technologies identified in this proposal are capable of planned targets, but network factors, LAN,
WAN, connectivity, and change rates -which are out of DSM's control -could limit ability to recovery in the stipulated
timeframe or to the targeted recovery point. The Recovery Time Actual (RTA) will be identified during validation testing.
F. DSM scopes compute and storage capacity based upon Client provided information. If these numbers vary from what
was provided, DSM reserves the right to revise proposal to the actual data, if different.
Client Responsibilities
To facilitate provision of services, the Client agrees to cooperate with the following responsibilities:
A. The Client is required to have all servers on agreed-upon operating systems. If servers are to change, DSM must be
notified, and potential modifications made.
B. The Client is responsible for all licensing not explicitly included as part of the service to the Client.
C. The Client is responsible for all local Backups.
D. Initial and Annual DR testing must be scheduled with DSM 60 days in advance. Once made available, the Client will
have one ( 1) week to complete testing.
E. The Client is responsible for all application-level testing, updating, and validation.
RELIABLE INFRASTRUCTURE MANAGED SOLUTIONS PROFESSIONAL SERVICES DSM.net
DeP.artment of State I Division of CorJlorations I Search Records I Search bY. Entity.l:!rune. I
Detail by Entity Name
Florida Limited Liability Company
DSM TECHNOLOGY CONSULTANTS LLC
Filing Information
Document Number
FEl/EIN Number
Date Filed
Effective Date
State
Status
Last Event
Event Date Filed
Event Effective Date
PrinciP-al Address
204 E Orange Street
SUITE 301
LAKELAND, FL 33801
Changed: 07/01/2021
Mailing Address
PO Box 93160
LAKELAND, FL 33804
Changed: 02/01/2021
L12000162154
46-2477089
12/31/2012
01/01/2013
FL
ACTIVE
LC AMENDMENT
12/23/2016
NONE
Registered Agent Name & Address
KH, MUEHLBERGER
1149 LAKE POINT DRIVE
LAKELAND, FL 33813
Authorized Person(~) Detail
Name & Address
Title MR
ROBINSON, JAMES D
PO BOX5501
LAKELAND, FL 33807
DIVISION OF CORPORATIONS
001 General Fund
001.0201.519340
CONTRACTUAL SERVICES
Total for (2) Operating Expenses
Total expenses 0201 (Fund 001)
IT-Information Technolog
515,000.00
515,000.00
515,000.00
515,000.00
515,000.00
515,000.00
Fiscal Year: 2022
82,017.46
82,017.46
82,017.46
Fund Totals
001
General Fund $515,000.00 $82,017.46
Revenue/Expenses Balance: $82,017.46
001 General Fund
Trial Balance -Expenses
Trial Balance -
8,541.48 424,441.06 3/29/2022
8,541.48 424,441.06
8,541.48 424,441.06
$8,541.48 $424,441.06
Printed: 4/7/2022 Page:2